Job Description

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JOB TITLE:

Food & Beverage Event Sales Manager

DIVISION:

Food & Beverage  

REPORTS TO:

Assistant Director of Food & Beverage Restaurants

POSITIONS THAT REPORT TO THIS POSITION:

Beverage Manager, Outlets Manager  

ABOUT ROSEWOOD HOTEL GEORGIA

Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa – the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel.  For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location.

THE IMPACT OF THIS ROLE

The Food & Beverage Event Sales Manager is responsible for representing, initiating, soliciting, and negotiating business & contracts for the dedicated outlets at the hotel, namely Reflections: The Garden Terrace, 1927 Lounge, and The Georgia Bar.  Key focus will be on both full & partial buyouts. Reporting to the Director of Food and Beverage, the Food & Beverage Event Sales Manager proactively engages with prospective and existing clients and maintains superlative customer service, acting as a key liaison with clients leading up to the scheduled event, building long-term customer relationships that enable full achievement of sales objectives. 

KEY RESPONSIBILITIES

Participate in sales calls, telephone prospecting, and market analyses to identify and acquire new/additional business.  Conduct on-site tours and site inspections of the outlets with prospective clients and future incoming guests. Develop and maintain knowledge of market trends, competition and customers; attend community/social and industry events. Negotiate and finalize contracts with prospective clients. Actively participate in regular sales meetings and Rosewood Hotel training sessions to increase sales results and revenues for the hotel.  Meet regularly with the Event Operations Management team to review the status of upcoming events, openly communicating all information, including menus, staffing needs, special requests and specific requirements pertinent to the successful execution of each event. Meet with the Executive Chef to plan event menus and communicate special requests from clients. Prepare and distribute internal/external correspondence including, however not limited to:  proposals, contracts, turnover forms & event resumes in an accurate and timely manner.  Ensure all definite functions are detailed accurately on BEO’s, signed by clients and promptly distributed to designated departments. Monitor changes to the BEO’s ensuring updated information is communicated in a prompt manner. Maintain accurate records and monthly tracking of all BEO’s and Infogenesis receipts for each outlet event.  Inspect setup of outlets with operations team prior to client arrival, ensuring all details of the agreement with client’s requirements have been auctioned. Welcome client contact upon arrival at function and ensure guest satisfaction, resolving guest issues and complaints in a prompt manner. Secure completed direct bill applications, distribution of credit information, and adherence to client billing procedures. Openly communicate with appropriate areas of the hotel regarding needs and requirements of clients, including VIP guests, special requests, and any other pertinent information that maximizes the guest experience; Complete monthly Sales Action Plan Report and assist in the development of the Hotel’s Marketing Plan and Outlets Budgets. Additional duties, as assigned.

CRITICAL SKILLS & QUALIFICATIONS

Bachelor's Degree, ideally in Sales & Marketing, Hotel Management, or Business Administration. Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times.  Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment. Must be self directed, motivated and demonstrate exceptional service, interpersonal, and analytical skills. Outstanding ability to communicate clearly, concisely, and openly in all interactions, both verbal and written. Keen negotiation, decision-making, problem-solving skills. Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. Technologically savvy, possessing a strong knowledge of all Microsoft Office software Proficiency in Microsoft Office software, Delphi and Opera Property Management System. Maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Others

·               While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.