A Food and Drinks Operational Intern is responsible for welcoming guests and working across several areas of Food and Beverage during your placement to deliver an excellent Guest and Member experience while managing guest queries.

What will I be doing?

As a  Food and Drinks Operational Intern, you are responsible for welcoming guests and working across several areas of Food and Beverage your placement to deliver an excellent Guest and Member experience. A Food and Drinks Operational Intern will also be required to manage guest queries. Specifically, you will be responsible for performing the following tasks to the highest standards:

Able to work in all areas of Food and Drinks including Bar, Restaurant, Room Service and Conference and EventsWelcome guests in a polite and friendly mannerTake and deliver customer orders, consistently demonstrating high levels of customer servicePrepare set ups for tables and/or roomsFollow cash handling proceduresManage guest queries in a timely and efficient mannerUp-sell with latest departmental incentivesEnsure compliance of brand standardsStrive to achieve departmental targetsEnsure cleanliness of work areasComply with hotel security, fire regulations and all health and safety legislationComply with local licensing lawsBe environmentally awareAssist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Food and Drinks Operational Intern serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitudeGood communication skillsCommitment to delivering high levels of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience with cash handling

Knowledge of Food Hygiene Regulations

 

What will it be like to work for Hilton?
 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!