WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

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Hourly rate of £12.77 per hour 

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Please note that, this is a part time 24 hour contract 

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A WORLD OF REWARDS

\n\nSmart uniform provided and laundered\nFree, healthy and high quality meals when on duty\nGrow your Career !\nPersonal Development programmes designed to support you at every step of your career\nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nDiscounted dental and health cover\nHigh street discounts: with Perks at Work\nFree car park\nSubsidised Taxi between 12am and 7am\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nGuest Experience Day: 1 night stay with breakfast and dinner\nModern and inclusive Team Member’s areas\n\n

 

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The Hilton Birmingham Metropole is now recruiting for a Food and Beverage Department Trainer . The successful candidate will be responsible for developing and coordinating the delivery of all Food and Beverage-specific training initiatives as part of the hotel’s continuing effort to deliver outstanding guest service and financial profitability.  The role will also involve supporting the office function of the Food and Beverage department,

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What will I be doing?

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As a Food and Beverage Trainer, you would be responsible for developing, coordinating, implementing and delivering all Food and Beverage-specific training initiatives in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\nReview and assess performance needs in Food and Beverage and develop, update and make recommendations for training initiatives or other solutions\nTrack, input and maintain accurate training records in partnership with Human Resources\nEnsure full compliance with Company training programs within Food and Beverage\nPlan and conduct meetings with Food and Beverage Managers to track performance trends and prepare action plans and/or training initiatives, as needed\nEnsure consistency of job skills training, the certification process and documentation\nGreets internal and external customers in a friendly and professional manner\nMaintaining accurate payroll records for the department\nPrepares and types corresponded complex numerical/financial reports, as directed\nPrepares correspondence on behalf of management\nDuplicates, copies and distributes and mails material for the department/office\nOrders and maintains office supplies and equipment\nMaintains files and equipment in an orderly and professional manner\nUses the property's email system and maintains their email box, as is policy\nAppropriate business use of telephone and voice email system\nHandles requests from both internal and external, as appropriate\n\n

 

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What are we looking for?

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A Food and Beverage Department Trainer and Administrator is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPositive attitude\nGood communication and people skills\nAccuracy and detail orientated\nCommitted to delivering a high level of customer service, both internally and externally\nExcellent grooming standards\nFlexibility to respond to a range of different work situations\nAbility to work under pressure\nAbility to work on their own or in teams\n\n

EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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