**Description:** Main Duties and responsibilities: Customer Service • Assist in ensuring that department Colleagues deliver the brand promise and provide exceptional Guest service at all times. • Ensure that Colleagues also provide excellent service to internal customers in other departments as appropriate. • Handle all Guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. • Maintain positive Guest and Colleague interactions with good working relationships. Financial • Maximize Colleague productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the Guests. • Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. • Ensure new technology and equipment are embraced, improving productivity while taking work out of the system. Operational • Respond to the results of the Consumer Audit and ensures that the relevant changes are implemented. • Ensure that Food and Beverage Colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. • Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks assigned as per the standard. • Have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food and beverage combinations and up sell alternatives. • Ensure that the outlet is kept clean and organized, both at the front as well as the back of house. • Assist to liaise within the department on daily operations and quality control if appropriate. • Perform the function of cashier and responsible for Micros cashiering procedure. • Compute bill and accept payment and to strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling. • Balance cash and credit card charges and remittance of cash to Front Office Safe. • Make necessary checks needed for specific events or functions. • Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods. • Monitor operating supplies and reduce spoilage, wastage and ensure to follow the decoy system to avoid breakage/loss. • Assist in liaising and organize with Housekeeping Department that the cleaning schedules are strictly adhered to. Personnel • Closely supervise the department Colleagues in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws. • Oversee the punctuality and appearance of all Colleagues, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department’s grooming standards. • Develop the skills and effectiveness of all Colleagues through appropriate training, coaching, and/or mentoring. • Assist in the training of Colleagues, ensuring they have the necessary skills to perform their duties with maximum efficiency. • Supervise the Colleagues within the department, ensuring the correct standards and methods of service are maintained as stated in the Departmental Operations Manual. • Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics. • Ensure Colleagues have a complete understanding of and adhere to Colleague rules and regulations. • Ensure Colleagues follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security. Other Duties • Understand and strictly adhere to the Rules & Regulations established in the Colleagues Handbook and the park’s policy on fire, hygiene, health, and safety. • Report for duty punctually, wearing the correct uniform and nametag at all times. • Maintain a high standard of personal appearance and hygiene at all times. • Maintain a good rapport and working relationship with Colleague in all other departments. • Attend and contribute to all Colleague meetings, Departmental and Park training schedules, and other related activities. • Fully support the Departmental Trainers function in the Department assigned. • Undertake any reasonable tasks and secondary duties as assigned by the Food and Beverage Assistant Manager. • Respond to any changes in the department function as dictated by the park. • Project at all times a positive and motivated attitude and exercise self-control. • Have a complete understanding of the Department Operations Manual and Policies and Procedures. Occasional Duties • Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment. • Carry out any other reasonable duties and responsibilities assigned. **Qualifications:** Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in Waterpark or theme park / amusement park operations. Good problem solving, administrative and interpersonal skills are a must. **Primary Location:** AE-DU-Dubai **Organization:** Grand Hyatt Dubai **Job Level:** Full-time **Job:** Food and Beverage **Req ID:** DUB006348 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.