Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people. Overview The Bradley Hotel is seeking an enthusiac AM Working F&B Supervisor and PM Working F&B Supervisor to oversea the operations on our Birdie's and Arbor restaurants. PRIMARY PURPOSE OF THE POSITION: The Working F&B Supervisor will supervise and assist in the day-to-day operations of Birdie’s and Arbor. Ensures that employee and guest satisfaction are exceeded by assessing the customer needs, meeting quality standards for service and continued evaluation of external and internal guest satisfaction. The Working F&B Supervisor will be responsible for maintaining the highest customer service standards in Birdie’s and Arbor restaurants. The Working F&B Supervisor will ensure all aspects of the restaurants are operating in accordance to established policies and procedures to include cash control, property promotions, alcoholic beverage menus, and overall housekeeping and maintenance respective areas of responsibility. The Working F&B Supervisor will ensure that all aspects of customer service are successfully executed in order to maintain a loyal following amongst guests, thus increasing business and furthering the restaurants’ reputation of providing a quality experience. ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.) Supervise and develop the performance of employee’s bar performance to ensure efficient operations and adherence to hotel/restaurant’s policies and procedures and to insure the highest possible levels of guest satisfaction in a cost-efficient manner. Supervise programs that promote a positive work environment for all employees Answer inquiries pertaining to property policies and services. Compile and balance cash receipts at the end of the day or shift. Ensure all policies and procedures are fully implemented in the restaurant including safety, emergency guidelines, etc. Function as a liaison between guest and restaurant/bar while maintaining a high level of customer service. Inspect supplies, equipment, and work areas for cleanliness and appearance to ensure efficient service and conformance to standards. Inspects food and food preparation to maintain quality standards and sanitation regulations. Investigates and resolves food quality and service complaints. Maintain credit policies in the restaurant/bar. Performs all other duties as directed by immediate managers. Provide assistance to staff members as necessary. SUPERVISORY RESPONSIBILITIES: Supervises all FOH employees in Birdie’s and Arbor during designated working supervisory shifts. Qualifications QUALIFICATIONS REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Ability to handle sensitive, confidential information discreetly and professionally Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger Ability to work well under pressure Ability to work independently with limited support and minimum supervision Excellent verbal and written communication skills Strong detail orientation; ability to set priorities, multi-task and meet deadlines, and excellent time management Strong organizational, problem-solving, and administrative skills Ability to quickly learn and accurately administer complex processes Strong ability to track actions and follow through on processes Satisfactory attendance with points not to exceed 4 Proven ability to work effectively in an unstructured, fast-paced and constantly changing environment EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience. Previous experience in a 4 to 5 star hotel or first class restaurant (and the quality and services expectations associated therewith) preferred. Supervisory experience preferred. CUSTOMER RELATIONS SKILLS: Knowledge of principles and processes for providing customer service. Must have assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, kitchen equipment, or controls; and talk or hear. The employee frequently is required to reach with hands and arms and taste and smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. WORKING RELATIONSHIPS: Must maintain a good working relationship with other departments, employees and guests. NON-EXEMPT POSITION: Non-exempt employees are subject to wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor or the General Manager.