Pay Rate: £35,875
Grade: N
Contract Type: Permanent (Full-Time)
Shift patterns: 06:00-14:00 then 14:00 - 22:00 any 5 from 7
Location: Stanford Le Hope - SS17 9FF

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Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

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We're now looking for a Flow Room First Line Manager to lead our operations and drive success.

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If you're a proactive leader with a passion for logistics, we want you on our team!

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✅WHAT YOU'LL DO

\n\nDrive ASRS performance using SCADA, CCTV, WMS/WCS to maximise system uptime and efficiency.\nLead and support a team of Flow Room Controllers to deliver daily operational targets.\nMake fast, data-driven decisions to prevent bottlenecks and maintain flow.\nEnsure timely processing of all mail types and communicate KPIs to operational leaders.\nStep up to cover Flow Manager duties during absence.\nOwn and update SOPs for systems and flow room processes.\nAct as first-line support for system and mechanical issues raised by operations.\nDirect engineering teams to resolve faults and prioritise critical incidents.\nManage vehicle movements via YMS to optimise dock, yard, and trailer utilisation.\nAnalyse SCADA trends to identify recurring faults and support preventative maintenance.\nCoordinate with Engineering to ensure asset availability for PPM.\nReport and escalate system faults accurately to resolver groups and leadership.\nAdjust system parameters to maintain optimal product flow.\nBuild strong cross-functional relationships with warehouse, transport, and planning teams.\n\n

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✅THIS ROLE WOULD SUIT PEOPLE WHO

\n\nStrong data analysis skills with the ability to interpret and act on complex information.\nExperience designing and maintaining flow room/system processes.\nProficient in SCADA and WMS platforms.\nAble to translate technical information for non-technical audiences.\nSolid understanding of Continuous Improvement (CI) principles.\nCalm and effective under pressure in a fast-paced automated environment.\nAdaptable, open to new ideas, and responsive to change.\nSolution-focused, leveraging team expertise to resolve issues efficiently.\nManagement experience \n\n

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✅WHY JOIN US?

\n\nFree parking and on-site canteen\nDiscretionary bonus based on performance\nWe're happy to talk about flexible working – just ask about alternative patterns at interview\nJoin our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution\nFree confidential 24/7 GP consultations\nHundreds of retail and lifestyle discounts\nAffordable loans, savings schemes and free mortgage advice\nVisit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more\n\n

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✅WHO WE ARE

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​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

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✅BUILDING AN INCLUSIVE WORKPLACE

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At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

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As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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Please be aware that interviews are provisionally scheduled to take place during the week commencing 22nd September. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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