Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Position Overview:

AECOM is seeking to hire a talented Field Incident Response Manager located in Pompano Beach, Florida.  This position provides technical oversight of incident response contracts on Florida’s Turnpike Enterprise’s 512-mile toll road system. This includes the Road Rangers, Rapid Incident Scene Clearance (RISC), and Specialty Towing and Roadside Repair (STARR) programs. The role ensures compliance with Turnpike guidelines, protocols, and policies.

This is one of two consultant positions supporting live event management, traffic incident management (TIM) training, and field inspections. The manager works closely with operations and roadway staff to enhance safety, coordination, communication, and cooperation among all Turnpike first responders.  Position is located on-site at the Florida's Turnpike Enterprise offices in Pompano Beach. 

Key Responsibilities:

Support day-to-day management of TMC resources for incident clearance and coordinationRespond to active crash scenes to observe TIM practices and assist with quick clearanceProvide project management support for Road Rangers, RISC, and STARR programsConduct vehicle inspections to ensure contract complianceParticipate in after-action reviews and TIM/TMC coordination meetingsPrepare monthly performance reports for incident response programsAssist in updating Standard Operating Guidelines (SOGs) semi-annuallyDevelop and maintain training materials, ensuring alignment with TMC needsCoordinate real-time activities with multiple partnersTravel in-state overnight for meetings and training as needed.Provide regular progress updates to senior management.Responsible for ensuring timely and quality project completionMay lead or mentor consultants and staff.

 

Qualifications

Minimum:

BA/BS and eight (8) years of related experience or demonstrated equivalency of experience and/or educationThree (3) years’ experience in service patrol, wrecker operations, or incident response coordination.Proficiency and knowledge of  TSM&O and traffic engineering principlesAvailability for alternate work schedules and 24/7 on-call duty.Proficiency in Microsoft OfficeExperience reviewing vehicle logs, SunGuide ATMS or related applications, and maintenance recordsFamiliarity with service patrol operations and contract compliance.Valid Driver’s License required to visit project sites, clients, and other AECOM offices. As a condition of employment, selected candidate must pass a Motor Vehicle Records reviewMust pass a state and federal criminal history/security background check

Preferred:

Institutional knowledge of Florida’s Turnpike and FDOT TIM programCertified trainer for FHWA’s National TIM courseBackground in law enforcement, fire rescue, or towingCompletion of FEMA ICS courses (ICS-100 through ICS-400, IS-700)FDOT-approved Temporary Traffic Control (TTC) Advanced certificationExperience conducting after-action reviews and writing reportsExperienced in public speaking and presentation skillsAbility to explain technical concepts in layperson’s terms

 

Additional Information

Additional Information

The position is located at the client site and remote or hybrid work-site options are not availableRelocation is an option for this position Visa support is not an option for this position. Company-provided full-size pickup truck equipped with safety gear for incident response.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.