Floor Support Assistant

Salary: £26,000 - £28,500 per annum DOE plus company benefits

Location: London, SE1

Contract: 6 month Fixed Term Contract, Full Time

Shifts: 37.5 hours per week, Monday to Friday, rotating shifts between 8.45am and 6.00pm with 1 hour unpaid lunch break

Work Model: Fully onsite

Williams Lea seeks a Floor Support Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Floor Support Assistant will perform all floor support operations requested by a customer without direct supervision. This includes, filing, archive/deeds management, processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning and printing and completing general administrative duties as required.

The Floor Support Assistant remains accountable for establishing and maintaining an ongoing service-based relationship with the client and customers and will be able to recognise and translate customer needs and expectations into a responsive service.

Key responsibilities

Delivering an exceptional electronic and hard copy file management serviceReturn or add documents to existing client filesWork with the practice management system to log and record documentsHandle and administer closed files as requestedFiling and file housekeepingUnderstanding and processing of principle documentsMaintain all filing and work areas in a tidy and orderly mannerCollect file and documents from client areas and return files to shelvesSort, scan, rename, distribute incoming mail to the dedicated centralised filing areaMaintain equipment to a good working order and troubleshoot problems, place service calls when neededFollow all stock and consumable procedures. Replenish copiers with all consumablesPrioritise jobs and run them to meet customer requirements and deadlinesProvide photocopying, scanning, and printing as per customer instructionsCollect and accurately input monthly forecast informationCollect and complete any information required for billing or client charge back dataUtilise appropriate paperworkEnsure that job requests are tracked on system properly before beginning new requestUnderstand and comply with Floor support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideasBinding final form documentsExtensive computer and data related tasksUsage of internal and external portals/systemsAdding contacts to the clients databaseDeal with any customer enquires in a prompt and efficient mannerAccept requests for Williams Lea work, notifying customers of estimated completion time as appropriate and in line with service level agreementsCommunicate with customers on job or deadlines issues

Personal attributes

Excellent customer service skills, confident in liaising with Clients and strong communication skillsStrong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitudeAbility to work under pressure within tight deadlines with flexible approachContinual improvement mentality, open and receptive to feedbackBuild and grow relationships with key Clients and service usersProvide high levels of customer service and end user communication at all timesOwnership for work produced in terms of the final product e.g. consistency, accuracy and qualityLiaise directly with the Team Leader regularly providing updates on workflow, deadlines and issuesEnsure seamless hand-overs between other team operatorsLiaise with the Client and all departments in a professional and helpful mannerFollow all operational procedures as determined and authorisedDemonstrate the ability to work within a team environmentUndertake any required training and learn technology developments

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.

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