As a Flex Analyst within the Health &Benefits, you will be part of a team supporting our Asia Pacific clients in monitoring and tracking submitted claims and reimbursements.
The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and customer support / management skills.
You will have the opportunity to:
Enhance your technical knowledge of benefits plans around the world
Enhance data, process and project management skills
Key Activities
Flex Administration
• Managing the Flex Benefits and reporting (Payroll and Vendor report)
• Reconciliation of report output from the system we called Benefits Engine.
• Answer and provide update on daily queries received from Employees.
• Manage the support mailbox which contains questions from Project Managers, Implementations or Configurations teams.
• Able to receive call enquiries from Local Country regarding their Flexible and Insurance Benefits
• Support claims adjudication process such as processing claims and regular follow-ups
• Track and monitor claims timeliness (SLA) using the standard Case Management Tool (CMT)
• Resolve client queries
• Support interactions between clients, WTW and insurance vendors
Performance Objectives: These relate to the Willis Towers Watson scorecard and objectives for the role
Excellence
• Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients
• Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes
• Significant attention to detail and excellent data manipulation skills
• Provide input on product and process improvements
• Support continuous improvement initiatives
• Compliance to process, regulatory and legal requirements
People
• Build relationships internally and collaborate effectively on teams both in the office and virtually across region
• Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices
Clients
• Work with Team Leader to ensure that each task (or case) meets the timeliness and quality measures.
• Respond to all requests and communications effectively and efficiently
• Increase efficiency within teams by identifying ways to improve processes
• Work with H&B consultants and servicers to provide high quality service
• Coordinate with insurers to provide timely and accurate status updates of claims, etc…
• Support interactions between clients, WTW and insurance vendors
Financial
• Meet productivity goals
• Maintain accurate time records
The Requirements
Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business1-2 years’ work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrolment)Previous benefits or insurance experience a plusAdvanced proficiency in Microsoft Office (Word, Excel and PowerPoint)Experience with data entry, validation and manipulation (advanced Excel skills are essential)Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose Ability to ask the right questions and seek help where appropriateSense of accountability; owning one’s work and taking pride in itCollaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate Structured problem solving and analytical thinking Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition Strong client service orientation Strong client relationship, interpersonal and team skillsProficiency in English and Thai languages is required, good written and communication skillAn equal employer