**Additional Information** **Job Number** 25073692 **Job Category** Sales & Marketing **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814) **Schedule** Full Time **Located Remotely?** N **Position Type** Management This is a temporary position. The Senior Manager, Loyalty Business Transformation, serves as a key member of the Loyalty Business Transformation Team tasked with transforming Marriott International’s Loyalty platform & operations as part of a multi-year, enterprise-wide effort, laying the foundation for ongoing evolution of Marriott Bonvoy – a best-in-class loyalty program with over 230+ million members encompassing an extraordinary portfolio of 30+ hotel brands at over 10,000 locations globally. Loyalty Business Transformation is an enterprise initiative that requires close & constant coordination + collaboration across a range of disciplines within Marriott International, including, but not limited to, Global Technology, Digital, Loyalty Program + Operations, Global Operations, Finance, Global Cards, Owner Franchise Services, and Continent teams along with 3 rd parties (Vendors, Consulting firms & Support Organizations). This role will be focused on supporting definition, socialization, management & execution of identified Loyalty Business Transformation initiatives in close coordination with Global Loyalty senior leadership and Marriott’s Business Transformation Office (BTO). This role will assist and/or lead efforts in shaping change strategy (e.g., definition of business objectives, decisioning related to member/associate experience) and gaining stakeholder alignment to support desired evolution of Marriott Bonvoy. This position will also be responsible for day-to-day strategy execution support—managing program scope/funding, milestone tracking, identifying and mitigating risks as they may arise, facilitating decision making forums and prioritization efforts to allow efficient and effective transformation operations. This role reports directly to the Sr. Director, Loyalty Business Transformation and is a part of the Global Loyalty Program Management team. CANDIDATE PROFILE Education and Experience _Required_ + 4-year degree from an accredited university in Business Administration, Strategy, Consulting, Business Transformation, Loyalty or Hospitality, demonstrating progressive career growth and a pattern of exceptional performance. + Demonstrated ability to coordinate multi-disciplinary teams to deliver complex projects on-time and within budget. + Built strong relationships with stakeholders in a highly matrixed organization to garner support and foster collaboration. In addition, a demonstrated ability to manage the cultural and Organizational shifts through large scale transformations. + Strong capacity for program management, including governance and reporting process design, risk escalation/resolution, and design/facilitation of strategic working sessions. _Preferred_ + Five or more years of relevant experience in strategy consulting, marketing, business transformation, loyalty or hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance. + Proven track record of success working in/with fast-paced, consumer-focused organizations. + Demonstrated success leading large scale initiatives/transformations across an enterprise and associated change management preferred + Proven experience articulating new concepts clearly and in a compelling way, especially well versed in PowerPoint presentations preferred + Master of Business Administration (MBA) **CORE WORK ACTIVITIES** **Manage Loyalty Business Transformation Digital + Technology Transformation projects.** + Support the management of the day-to-day loyalty transformation efforts collaborating closely with loyalty functional, product, engineering, and vendor stakeholders. + Manage the business requirements process to ensure business needs are captured and represented accurately. + Manage and coordinate engagement with extended disciplines and Continents to ensure their priorities are being met through Digital + Technology Transformation efforts. + Support the coordination of business readiness and testing activities across the loyalty functional areas. + Support Senior Director and Director in executing Loyalty Business Transformation initiatives, including day-to-day management, development/sequencing of work, risk mitigation, and on-going reporting—escalating key decisions to where appropriate. **Socialize and champion change related to Loyalty Business Transformation with a focus on cross-discipline coordination.** + Work in collaboration with change management, business operations, and Global/Continent teams to manage and communicate change effectively. + Develop Loyalty Business Transformation updates to executive team and Global/Continent leadership stakeholders, coordinating with BTO, as appropriate. + Support promotion of Loyalty Business Transformation initiatives with Owner and Franchisee communities, soliciting feedback, addressing concerns, and obtaining buy-in, as appropriate. **Support the evolution of a cohesive Loyalty Product Roadmap and Strategy.** + Support the evolution of a cohesive Loyalty Business Transformation Strategy, setting and managing progress against annual and multi-year goals. + Work with all necessary disciplines on requirements to support activation of the Loyalty Business Transformation Strategy. + Coordinate with business/technical experts and senior leaders within the organization to support the creation of a cohesive Loyalty Product Roadmap with a focus on SaaS platform related initiatives. + Support the prioritization, with the appropriate stakeholders, of initiatives on the Loyalty Product Roadmap and the ongoing process to consistently intake and evaluate initiatives. **Provide transparency that leadership needs to successfully manage problems and make informed decisions.** + Execute project governance to manage issue escalation, project prioritization, etc. in coordination with the BTO. + Utilize standardized processes, tools, and methods for product and program management and leadership. + Gain alignment among functional stakeholders, senior management, owner/franchise community. + Lead discipline meetings and conference calls, regionally, nationally and globally. Proactively work with corporate and all business units to ensure the cross-functional project teams are focused on the right priorities. **Manage Work, Projects, and Policies.** + Manage and implement work and projects as assigned. + Generate and provide accurate and timely results in the form of reports, presentations, etc. + Analyze information and evaluate results to help inform selection of the best solution(s) to meet business needs. **Demonstrate and Apply Discipline Knowledge.** + Provide technical expertise and support to persons inside and outside of the department. + Demonstrates knowledge of job-relevant issues, products, systems, and processes. + Demonstrates knowledge of function-specific procedures. + Keeps up-to-date technically and applies new knowledge to job. The pay range for this position is $52.06 to $66.39 per hour. FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.