**Additional Information** **Job Number** 25097979 **Job Category** Rooms & Guest Services Operations **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814) **Schedule** Full Time **Located Remotely?** Y **Position Type** Management This is a temporary position. JOB SUMMARY The FLEX Director, Front Office Business Process (OPERA PMS) sits within the Global Operations (GO) department, where we work to enrich the experience of the stay, creating value for guests and owners while advancing hospitality excellence. This position is part of the GO Global Property Management Systems (GPMS) team and will support the deployment and future Property Management System (PMS) cloud strategy. The FLEX Director will coordinate, plan, and implement all requirements to achieve integration, deployment, and business results for the OPERA Cloud PMS, STAY PMS Strategy support. They will provide expertise for the future state PMS strategy development, including system and operational subject matter expertise relating to business processes, operational processes, interfacing enterprise systems, support of new property openings, conversions, and future acquisitions. This resource will develop and document business processes, operational procedures, policies, and best practices for OPERA and STAY PMS systems, participating in requirements, design approvals, User Acceptance Testing, Beta, and Pilots, and supporting the deployment of this strategy. CANDIDATE PROFILE Education and Experience Required • 4-year bachelor's degree from an accredited university in a related field appropriate to work of position; or • 8+ years of hotel experience of other relevant experiences using property management systems or related work experience • Experience with Property Management Systems and/or operational experience, specifically OPERA PMS • Experience with operations and technology initiatives, in addition to experience with processes needed to support delivery and ongoing support Preferred • Experience with LightSpeed, OPERA, FSPMS, FOSSE • Property Experience • Experience working with external finance/accounting and technology service providers (ex. Accenture Hospitality Services) CORE WORK ACTIVITIES • Lead the design and development of the future PMS strategy and growth initiatives, including OPERA. • Provide subject matter expertise on PMS systems, operations, and business processes. • Support new property openings, conversions, and acquisitions with PMS insights. • Assess PMS impact for new initiatives such as hotel conversions and acquisitions. • Develop and document business processes, operational procedures, and best practices. • Participate in requirements gathering, design approvals, User Acceptance Testing (UAT), Beta testing, and deployments. • Collaborate with cross-functional stakeholders to align on operational needs and integrations. • Lead the global rollout and transition to OPERA Cloud PMS across all properties. • Integrate PMS with the Central Reservations System (CRS) to support broader growth initiatives. • Contribute to discovery, requirements, and integration of PMS with CRS. • Create operational training materials and documentation for PMS processes. • Support on-property transitions and integrations with PMS expertise. • Partner with Global Technology to identify and mitigate operational impacts. • Lead testing and development of OPERA v5 and OPERA Cloud for Marsha integration. • Collaborate with global stakeholders, Finance Business Partners, and technology service providers including Accenture Hospitality Services. The pay range for this position is $56.58 to $76.30 per hour. **Washington Applicants Only:** Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually. FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. The application deadline for this position is 14 days after the date of this posting, June 13, 2025. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.