Position Details:Monday - Thursday onsite, with Friday remote day (subject to change).
We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much moreGrowth opportunities performing essential work to support America’s food distribution systemSafe and inclusive working environment, including culture of rewards, recognition, and respectOnsite cafeteria.Position Summary:
The Fleet Operations Coordinator is responsible for ensuring satisfaction in responding to inquiries from customers and public on the safe operations of the PFG fleets, in addition to supporting the Fleet Team to meet company safety and efficiency goals. Responsible for the intake of Fleet calls of compliments or concerns; quickly screen, assess and escalate to the appropriate departments. Maintain and analyze data by receiving and utilizing feedback to help identify opportunities for safety improvements that will directly impact the fleets' safe operation and CSA ratings.

Job Responsibilities:Process fleet complaints, provide appropriate solutions and escalation flow within the time limits; follow up with perspective departments to ensure resolution.Process misc., fleet violations received, provide appropriate solutions and escalation flow with the time limits; follow up with perspective departments to ensure resolution. Process all inbound Fleet mail and distribute. Assist with the Toll program enterprise wide as neededAssist with the Title recordkeeping of all rolling stock enterprise wideKnowledge of Fleet Safety and Risk Management: DOT regulations and CSA methodology. Strong problem-solving skills, clear communication in a cross-functional setting, friendly/positive attitude, business acumen, strong active listening skills.  Possess the ability to quickly assess needs and de-escalate complaints while escalating to appropriate departments to ensure resolution.Prepare timely and accurate reporting based on identified KPIsAble to multi-task and prioritize workload.  Microsoft Word and Excel Proficient.Performs other related duties as assigned.