Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. 

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

About Liquidnet  

Liquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments.

Established in 1999 on the belief that there was a better way to trade, Liquidnet' journey began with a vision to create a platform that goes beyond traditional transactional models.  We wanted to build a community where traders could connect, collaborate, and execute trades with confidence. Over the years, we've grown from a vision into a thriving ecosystem that empowers the buy side in ways never before imagined.

We are committed to making trading more efficient, intelligent, and accessible. Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our Members.

Role Overview

The Implementation team is integral to the revenue growth of the firm and as such partner closely with the Sales and Trading teams as well as Technology.  The team provide technical input into the onboarding of new clients onto the platform through bespoke integration components and FIX, interfacing with the Liquidnet Darkpool and Algorithmic Trading systems. Additionally, the team are responsible for certification of integrations with O/EMS vendors as well as outbound venues and brokers. 

The successful candidate will thrive in a complex technical environment that is undergoing significant change and actively contribute to onboarding & technical enhancements of the system using prior experience and ideas. This will utilise a strong technical skillet (FIX, Linux, database (SQL, Sybase or Oracle), E/OMS, Cloud-based technologies, scripting and network troubleshooting) and a positive ‘can do’ attitude.

Role Responsibilities

Client Onboarding Support: Deliver technical expertise to client-facing teams (e.g., Trade Desk, Trade Coverage) and directly to clients throughout the onboarding process, escalating complex issues to Development as needed.

FIX Certification with E/OMS Vendors: Work with external vendors to certify all integrations with the Liquidnet platform  

Platform & Interface Support: Maintain and support the Liquidnet Darkpool platform, including proprietary front-end systems, integrations with E/OMS vendors, and direct FIX connectivity.

Integration Issue Escalation: Act as an escalation point for Front Office teams on workflow and integration-related issues, ensuring swift resolution and minimal disruption.

Client Configuration & Testing: Implement client-specific customizations using internal configuration tools, and coordinate testing efforts with clients and internal stakeholders including quants, traders, and sales teams.

ETD Onboarding: Facilitate onboarding of Exchange Traded Derivatives to the hosted Fidessa platform, ensuring accurate and timely setup.

System Monitoring & Alert Response: Respond to and investigate unacknowledged monitoring alerts in collaboration with Front Office Support and Platform Services.

Incident Management: Participate in incident resolution and contribute to post-mortem analysis to drive continuous improvement in integration processes.

Project & QA Involvement: Support product testing initiatives and contribute to broader project work across teams.

Global Support Coordination: Collaborate with regional teams in APAC and EMEA to maintain a ‘follow-the-sun’ support model, including performing pre-market health checks across time zones.

After-Hours Support: Provide support during major upgrades and off-hours testing, including occasional weekend availability.

Experience / Competences

Essential

Hands-on implementation experience within a financial institution (buy-side, sell-side, venue/platform provider)

The role will suit someone who relishes in the pressure of working in a front-office support environment, supporting an expanding business and improving support functions 

Proactive, tenacious individual with ability to solve complex issues

Creative and enthusiastic approach to new or existing challenges

Willingness to challenge the status quo and bring about positive change 

Capable of balancing multiple conflicting priorities and managing stakeholder expectations honestly and appropriately

Good working knowledge of the FIX protocol

Support experience within a Unix / Linux environment

Solid understanding of international Equity market mechanics and flows

Experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform

Working knowledge within MSSQL, Oracle or Sybase database environments, including complex query-writing

Experience of supporting Windows Server environments

Experience in troubleshooting basic network problems: i.e. firewall and routing problems

Motivated self-starter who takes ownership of responsibilities, and can work autonomously

Deeply analytical and disciplined approach to problem-solving

Disciplined approach towards Service Level Agreement adherence and minimising  Mean Time to Resolve (MTTR)

Ability to confidently communicate at all stakeholder levels (technical, client, trader etc) 

Desired

A ruthless approach towards automation

Experience in programming or scripting languages

Experience supporting message-based architecture

AWS Certification to ‘Cloud Practitioner’ level or above or equivalent

Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing

Working knowledge of at least one buy-side or sell-side Order Management System

Experience with industry-standard monitoring tools (ITRS or similar)

Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes

Experience working within an ITIL framework, ideally with ITIL Foundation qualification

Experience with industry-standard monitoring tools (ITRS or similar)

Must be motivated by customer satisfaction

Good organizational skills 

Willing to embrace core business values demonstrated by day-to-day work ethic

Must be a team player with ability and interest in participating in new projects and helping other departments within the company

Must be flexible in relation to working hours

Positive approach 

$115,000-$135,000

#LNET #LI-Hybrid #LI-MID

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

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