Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help Paylocity enhance communication and enable employees to connect, collaborate, and create from anywhere with a position in Product & Technology! Want to develop the strategies and principles needed to deliver compelling software? Join our team and help us enhance our all-in-one software platform, elevate our one-of-a-kind technology, and improve the employee experience. Take your career to the next level at one of G2's Top 100 Software Companies. Explore our Product & Technology positions to see where you fit! This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary. We are seeking a highly skilled and motivated Five9 Administrator to join our dynamic team. Five9 Engineers will be responsible for the management of our telephony services. They assist with installing and configuring software applications as well as executing regular upgrades and maintenance to the Five9 environment. They monitor system performance and diagnose issues to help ensure the reliable operation and high availability of business-critical call groups. They administer the Five9 phone system for the organization, while also helping to resolve daily incidents and complete other telephony projects. They are looked upon as a resource for all areas of telephony. Are you the teammate we are looking for? Who you are: Telephony Operations refers to the processes, practices, and IT services necessary to meet the business needs of internal and external users by supporting appropriate processes to run a successful phone support enabled business. + Organized individual who can prioritize the work based on business need vs wants + Able to work with internal stakeholders while partnering with vendors on changes + At ease working at all levels of the organization + Driven to serve our customers and find means to make the team more effective + Interested in staying current by learning about and applying new technologies + Able to work in a collaborative environment with a willingness to share your ideas, as well as driving continuous improvement + Able to work independently and complete tasks with high quality, but unafraid to seek out suggestions from other team members + Excited to work on cutting-edge technology + Self-motivated and results-driven + Uses a pragmatic and methodical approach to problem solving + Steadfast in the desire for production and system stability and scalability + Committed to identifying and implementing improvements to telephony processes, tools, and team performance, providing a world class support experience for our Paylocity employees and clients Primary Responsibilities: + Develop an understanding of our phone system and the stakeholders that leverage it + Manage and administer the Five9 platform to ensure optimal performance and reliability. + Configure and maintain IVR scripts, call flows, and routing strategies to align with business requirements. + Monitor system health, troubleshoot issues, and implement solutions to enhance system efficiency. + Develop and maintain custom reports and dashboards to provide insights into contact center performance. + Collaborate with cross-functional teams to integrate Five9 with other business systems and applications. + Customize Five9 functionality based on business needs and ensure seamless integration with CRM and other tools. + Analyze call data, metrics, and trends to identify areas for improvement and optimize call center operations. + Become familiar with our change process for change requests + Perform routine engineering, operational work, oversee minor engineering and operational tasks. + Work on clearly defined individual tasks within a project. + Engineer tasks within a story. Minor operational tasks with limited risk. + Effectively deliver well-specified individual tasks. Required Experience: + Associate degree in computer science or related field or equivalent experience + Proficient in one or more object-oriented scripting languages (PowerShell preferred) + 3-5 years’ experience in Telephony Support + Advanced technical knowledge of the following: Five9 Phone system maintenance and administration (min. 1 year), MS Teams Phone, Windows operating systems including Windows 10, Server 2016, and Server 2019; Microsoft Exchange and Office 365services; and Active Directory including permissions, Group Policy, etc.; and layer-2 and layer-3 networking protocols + Excellent written and verbal communication, strong collaboration skills + Demonstrated ability to work on multiple projects/tasks at once, meeting deadlines while providing an exceptional end user experience Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.