About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.

About the role

Assists supervisor in executing the day to day operational requirements.

协助经理执行日常运营需求

What you will do；

Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures.

确保在协助客人光临、离开与付款时遵循酒店的服务标准；提供真诚服务，熟练掌握相应工作；遵循酒店的规章制度与工作流程；

Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up.

设身处地的为客人的需求着想，着力帮助客人解决疑虑以满足其要求；绝对确保客人的满意度； 将所有工作中出现的问题与客人投诉等相关事宜报告给部门经理，方便部门经理后续跟进。

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers.

用热情、关心和真正的热心去对待客人和内部客人；

Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells hotel facilities in a sensitive and personalized manner.

熟练掌握产品的知识和相关技术；结合不同情况，灵活性的推荐并销售产品与服务；

Maintains a clean and orderly work area and promotes a safe working environment.

保持一个清洁有序的工作区域和营造一个安全的工作环境。

What you bring

Acceptance of fresh graduates.

接受应届毕业生；

Previous concerned working experience is preferred.

有国际联号工作经验者可优先考虑；

Good working attitude, nice grooming and potential to learn working skills.

具备正确的工作态度，良好的仪容仪表以及学习工作技能的潜力

  
What we offer: 

•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals
•    Complimentary Employee Dormitory
•    Complimentary Employee Shuttle Bus

Schedule & Hours:

Forty hours over a five day period;  scheduled days and times may vary based on need.