Pay: $26.00 / hr

Schedule: M-F 9am-6pm

The Concierge Guest Services is responsible for the reception desk, greeting visitors and administrative or general office support.

Job duties

(* denotes an “essential function”)

*Perform work in reception according to established procedures

*Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner

*Welcome clients and visitors to the office with warmth and professionalism

*Notify employees of visitor arrival and answer questions

*Guide clients and visitors with appropriate instructions and hospitality for their needs

*Provide high level, front of house services to clients and visitors

*Utilize appropriate logs and/or tracking software for all assigned work

*Meet contracted deadlines for accepting, completing, and delivering work assignments

*Communicate with peers, supervisor or client on job or deadline issues

Help foster a proactive environment of continuous service enhancement and relationship building with the client

Handle sensitive and/or confidential documents and information

Performs Quality Assurance on own, and work of others, if required

May train more junior staff members

Assist office services or other peer teams with workload, as needed

Complete other administrative tasks as assigned by management

Troubleshoot basic office equipment problems

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Job qualifications

Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience

Minimum 3 years’ experience preferably in a legal, banking or large corporate environment

Reception, switchboard or administrative assistant experience preferred

Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently

Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience

Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools

Familiar with general office procedures to meet and maintain client satisfaction

Ability to work in a fast-paced, team environment, working both independently and collaboratively

Ability to prioritize work, balance projects and meet deadlines in a timely manner

Strong attention to detail with good organizational skills and emphasis on accuracy and quality

Ability to handle sensitive and/or confidential documents and information

Ability to make independent decisions that conform to business needs and policy

Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level

Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure

Must be self-motivated with positive can-do attitude

Must be able to interact effectively with multi-functional and diverse backgrounds

Statement of other duties

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions

Working conditions

Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by site

Ability to work overtime as needed

Work is performed in a professional work environment

Professional attire required

Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies

Must be able to work sitting down all or most of the time