• Be an expert in the collection processes
• Creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts
• Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.
• Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes
• Manage direct reports and internal/ external stakeholders
• Assist in resolving escalated discrepancies to ensure timely and accurate resolution.
• Working with the functional leaders and other internal groups to build scalable processes
• Collaborating with the Global Finance Operations team and internal business partners.
• Lead and Participate in operational excellence activities
• Analyze processes, recommend improvements and manage related quality/internal controls indicator.


Key job responsibilities
• Managing annual performance targets, creating and monitoring appropriate performance metrics
• Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders
• Oversee the hiring & training of new team members and support their development
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis