FinOps Analyst - Collections, Accounts Receivable
Amazon.com
Amazon Finance Operations is looking for an Accounts Receivables Specialist to support strategic accounts for Devices & Services. The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management.
Amazon seeks a Financial Analyst with at least 2+ years proven experience in F&A experience in a large customer-oriented corporate environment.
Working Conditions:
- This role is required to report onsite daily in our office in Pasay City.
- Must be ready to support NA and/or EMEA business hours as the team supports Global Devices and Services. Work hours will be based on the region supported and business strategy.
- Work during PH Holidays is required when business supported is operating
- Overtime may be required on critical and peak periods
Key job responsibilities
- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customer’s problems.
- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Escalating when appropriate to direct manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.
Amazon seeks a Financial Analyst with at least 2+ years proven experience in F&A experience in a large customer-oriented corporate environment.
Working Conditions:
- This role is required to report onsite daily in our office in Pasay City.
- Must be ready to support NA and/or EMEA business hours as the team supports Global Devices and Services. Work hours will be based on the region supported and business strategy.
- Work during PH Holidays is required when business supported is operating
- Overtime may be required on critical and peak periods
Key job responsibilities
- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customer’s problems.
- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Escalating when appropriate to direct manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.
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