Description The ideal candidate will be experienced / background in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement. Responsibilities include, but are not limited to: - Working on Complex vendor queries and resolving the queries in a time bound manner - Working on underlying issues and fixing the root cause(s) - Liaising with internal teams to understand vendor issue and working towards resolution - Contacting internal stakeholders and coordinating with them on vendor queries - Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information - Escalating when appropriate to direct manager and/or senior leaders - Communicate with vendors via email and phone to resolve issues. - Perform other tasks, projects, and duties as required Working Conditions: - Normal Office Environment. - Report daily to the Pasay office. - This role will primarily be reporting on a NIGHT SHIFT and may also be requested to be on shifting schedule from time to time. - Work during Holidays as may be required by the company. - May be asked to render overtime on critical and peak times as may be required by the business. Basic Qualifications - Bachelor's degree holder in any Finance major (open to fresh graduates) - Willing to work on NIGHT shift - Excellent verbal and written communication skills, with a strong customer service focus - Experience of working on time critical/ time bound processes - Working knowledge in Outlook, Excel and Word - Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented - Can work under pressure and with deadlines Preferred Qualifications - Post graduation or a Master’s Degree - Accounting/Finance Prior experience of 5+ years in Accounts Payable operations. - Prior experience of at least 2 years in similar role in Finance & Accounting role as an Analyst or work in a BPO industry catering to customer needs. - Knowledge around supplier/vendor payment queries will be preferred. - Experience in 6 sigma Methodologies- Participated in Lean Projects, Quality circles & Creative work groups - Advanced Excel skills are advantageous - A desire to take responsibility and ownership for projects from day one. - A drive for continuous learning and self-development. - A person who is self-motivated and driven. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.