See yourself at Twilio

Join the team as Twilio’s next Financial Systems Manager.

About the job

This position is needed to support and scale critical revenue and order-to-cash systems and related processes as a member of the Controllership organization. This position will provide functional and technical expertise in our drive towards efficiency, automation, and scale. In this role, you’ll work highly cross-functionally with Go-to-Market Business Applications (Salesforce), Product, Engineering, Analytics, Tech Services, and Accounting teams to define business requirements, lead test cycles, and drive delivery of scalable solutions.

We are a fast growing company and are focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and automation to support our growth. The ideal candidate is energized by team collaboration and continuously seeking new methods that promote efficiency or solve a problem. 

Responsibilities

In this role, you’ll:

Document existing and future Order-to-Cash process and data flows, exhibiting strong attention to detail. Understand, define, and document business requirements to support enhancements to Order-to-Cash systems Manage full user test cycle of developed enhancements including, but not limited to, defining test scenarios, managing completion and accuracy of testing by stakeholders, and ensuring all findings are documented and remediated Continuously seek out opportunities to enhance our Order-to-Cash systems and processes, with a specific focus on our subscription billing platform (Zuora) and related systems Build relationships and establish trust with cross-functional partners Be an owner! Own the processes you build and maintain, acting as an ultimate escalation point and seeing issues through to resolution Ensure that requests from the Sales and Finance organizations related to Order to Cash processes and systems are optimally qualified, prioritized, and executed while also maintaining appropriate documentation

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

Excellent communication skills for internal and external stakeholders Ability to work independently in a very fast-paced, high-growth team environment Knowledge of and experience with Quote to Cash and Revenue Recognition business processes Understanding of the integration points and data flows from/to Salesforce and Zuora (or similar systems) that impact a Quote to Cash flow 8+ years of experience in designing and configuring Subscription billing and payments systems like Zuora (or other similar systems like Recurly etc.),Stripe, Adyen etc. in a SaaS environment Experience in writing detailed business requirements, testing & release plans required to develop and implement software solutions A passion and drive for improving systems & processes in a collaborative team environment

Desired:

Experience working in the SaaS/technology industry  Experience with any of the following applications: Salesforce CPQ, Oracle Fusion Working knowledge on Revenue Recognition and aligned processes and systems such as RevPro, Oracle RMCS, Netsuite Revenue Recognition , or Zuora Revenue M&A integration experience

Location

This role will be remote, and based in India.(Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.