Support Center - Irving

Under general supervision, the Financial Systems Administrator will support the operation of Oracle Cloud ERP and EPM modules. You will focus on the tactical aspects of the Oracle Cloud applications including ongoing strategy for Cloud usage, license management, and lead both the business and technical release management process. In addition, you will help identify, analyze, and document business requirements for issues, and improvements by interacting with the user departments and key stakeholders.

Major Activities

Review new feature release notes from Oracle’s official website for patch release information in partnership with the technical team.  Review off-cycle patches as required.  Communicate patch and release schedule and details to all business areas while working with the teams to determine impacts.  Maintain approval of patch and/or release impacts by area.Coordinate patch and release testing with business and technical teams including documentation of all testing completed.Support projects related to Oracle Cloud. Provide leadership and guidance to global project teams for planning, building, and delivery of processes, reporting and other functionality that impacts the Cloud environment.Mentor key business SME’s within the functional team on Oracle Cloud processes and functionality, including how they can utilize various tools to help themselves learn about Oracle.Maintain a complete list of test cases by business area to be used for patch and release testing, as well as new projects impacting current processes. Coordinate change management/training for users impacted by patch/releases.Coordinate Oracle ERP system annual license renewal and maintenance process with the technical team.  This includes ongoing management of usage against contracted licenses and working with business stakeholders to address as needed.Maintain Oracle Guided Learning solution, including updates to the learning solution as processes change.

Other duties as assigned

Minimum Education

Bachelor’s degree or equivalent experience

Minimum Special Certifications or Technical Skills

Microsoft Office (Outlook, Excel, Word, Access and PowerPoint). Advanced skills in Excel required.

Minimum Type of Experience the Job Requires

1-3 years of related Process design or change management experience.Oracle Cloud experience in some of the following ERP and/or EPM modules: General Ledger, Accounts Payable, Accounts Receivable, Procurement, Fixed Assets, FCCS, EDM, ARCs.In depth understanding of Oracle modules, configurations and integration points.Prior experience with system troubleshooting and root cause analysis.

Other

Must be self-driven and motivated: able to work independently.Strong analytical, problem solving and leadership skills. Must have excellent written and oral communication and interpersonal skills. Must be organized and able to work on multiple projects concurrently.

Preferred Special Certifications or Technical Skills

Oracle certification in one or more process areas.SQL and/or OTBI/BIP report development experience.

Preferred Type of Experience the Job Requires

Prefer experience in a retail environment.Oracle Cloud implementation experience.Experience with Oracle Cloud data conversion/integration methods (FBDI, ADFDI, HDL).

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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