Job Summary

Job Description

APPLICATION DEADLINE: JULY 31, 2025

What is the opportunity?

This unique position calls on your client-focused expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking needs, via the telephone. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. 

What will you do?

Assist clients by utilising RBC resources and materials to support advice and recommendations during client conversationsDeliver an efficient and effective client experience as outlined in the Client Experience Map and conversation guideUse effective listening and probing questions to understand and identify the root cause of the client’s concern or inquiryActively listen and engage clients in conversation to further understand their individual needsApply appropriate processes & procedures to accurately respond to client and complete all client inquiriesTake ownership for resolving client problems as first point of contact or escalate to the appropriate service partner as required

What do you need to succeed?

Must-have

Bank’s minimum education requirements of 5 BGCSE subjects, of which Mathematics and English Language are compulsoryTwo (2) years’ experience in a customer service environmentExperience in call handling and problem resolutionDemonstrated ability in oral communication skillsProblem-solving and people skills, with the ability to build strong relationships and proactively connect with clientsFlexibility, eagerness to learn, strong personal ethics, and a hunger for success

Nice-to-have

Certificate or diploma would be an asset

Working Conditions

To operate in a shift environment which may also include working on Saturdays

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Continued opportunities for career advancementWorld-class sales training, coaching, and development opportunitiesSupport from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and trainingOpportunity to achieve great success and grow your career with RBC

Job Skills

Additional Job Details

Address:

East Hill Street:Nassau

City:

Nassau

Country:

Bahamas

Work hours/week:

35

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-25

Application Deadline:

2025-08-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.