Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team:

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, ​overall record keeping.

Bene distribution

What you will be doing:              

Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.Manage inbound and outbound calls to clients to obtain information which in not in good order or needs any additional confirmationMaking courtesy calls to the clients upon their request, once their submitted work request is completedMaintain high level of professionalism during calls and focus on positive voice of customersPerforming quality control activities to ensure quality standards are met.Producing template email or written correspondence to customers, when appropriateAdhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and qualityAdhering to all fund/company policies and regulatory controls/requirementIdentifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or serviceGuiding/mentoring peers on less complex processes

What you bring:

1 to 2 year call center (Voice Support) ExperienceInternational call center experience is good to haveExcellent customer service skills that build high levels of customer satisfactionStrong phone, verbal and written communication skills, along with active listeningCustomer focus and adaptability to different personality typesDemonstrates effective people skills and sensitivities when dealing with othersPrior calling experience to international (preferably) or domestic clientsAbility to work both independently and in a team environmentTransfer Agency domain experience is good to haveReady to work in night shift

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

A voice in the future of fintechAlways-on learning and developmentCollaborative work environmentOpportunities to give backCompetitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass