Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team:

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, ​overall record keeping.

What you will be doing:

The position will support the FIS TA Dealer Services team. Responsibilities include, but are not limited to the following:

Provide telephone support for intermediary back offices and mutual fund clients.Process and quality control dealer and shareholder transactions, both financial and non-financial.Assist with dealer commission and 12b-1 payment processing for multiple clients.Perform daily review and resolution of NSCC reject activity, including Fund/Serv, Networking, and ACATS.Perform 22c-2 frequent trade monitoring.Provide support for various dealer portals (Vision, FanMail, Advisor Central)Perform daily reconciliation activities.Review and report on daily fund gain/loss activity.Assist in maintaining departmental policies and procedures.Handle additional senior associate level duties and project work as business needs dictate.

What you bring:

3+ Years of experience from Mutual fund and transfer agency processShift time – 8:30 PM to 5:30 AM and 6:30 PM to 3:30 AMReady to work in night shifts (5 days in a week)Hybrid model – 3 days in a week.Excellent communication and interpersonal skillsExcellent knowledge of Customer Services; Global mindset (Desirable)Ready to work in night shifts (5 days in a week)Demonstrated accuracy and attention to detail handling financial and non-financial transactions.Strong customer focus.Ability to effectively communicate complicated concepts both through written and verbal means.Strong problem solving and analytical skills.Ability to work in Windows-based environment.Proficiency in Microsoft Word, Excel, and PowerPoint.Ability to handle short and long-term assignments outside of day-to-day functions.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

A voice in the future of fintechAlways-on learning and developmentCollaborative work environmentOpportunities to give backCompetitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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