Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Banking & Finance

Management Level

Manager

Job Description & Summary

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

A career within the Financial Services Banking Operations team will provide you with the opportunity to use data, technology and industry expertise to design strategies and operating models that maximize business value and reduce risk for our clients. We advise leading Canadian financial institutions (e.g., Banks, Insurers, Credit Unions) on a wide variety of strategic and operational issues as well as design and implement transformational journeys that ensure our clients stay competitive during a dynamic and challenging time of change.

Meaningful work you’ll be part of

As a Financial Services, Banking Transformation, Consulting – Manager you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

Lead delivery of client projects from project scoping to conclusion, while exceeding client expectations

Manage multiple timelines and projects within budget while coaching other team members and improving team performance

Understand our client’s business and strategies through data collection, interviews, formulating and testing hypotheses

Convert complex data into meaningful insights with qualitative and/or quantitative evidence

Communicate information effectively in written and verbal formats

Embrace change and opportunities to be exposed to different situations, environments and perspectives

Upskilling for a digital world and technology trends and stay informed of emerging technologies

Uphold the firm's code of ethics and business conduct

Experiences and skills you’ll use to solve

Working experience in management consulting and preference towards financial services experience such as Banking

Experience leading/supporting transformational programs across Bank functions including customer-interacting channels (e.g., branches, contact centres), self-serve channels (e.g., Mobile, Online) and corporate functions (e.g., Middle/Back Office, Risk, Legal, Fraud, AML, Finance, Audit)

Knowledge of the bank’s risk management constructs, including the 3 lines of defence model

Ability to become a trusted advisor to clients by building and maintaining relationships

Proven track record leading complex transformational and/or modernization and technology programs

Experience leading strategic plans, target operating models, technology enablement roadmaps, including knowledge of problem solving and process improvement methodologies

Understanding the evolution and new trends in technologies (e.g., GenAI, Machine Learning) and how these technologies can help to solve complex problems

Working knowledge of SDLC methodology, data transformation and visualization tools (e.g., Power BI, Alteryx, Tableau, Qlik) and intelligent automation technologies (e.g., RPA, RDA, process mining)

Experience leading white papers and thought leadership materials through research and data collection

Lead practice development activities (e.g. new service offerings, training packages, recruiting initiatives, marketing)

Lead business development activities, including writing proposals and presenting them to clients, and responding to RFPs

Ability to manage competing priorities and manage ambiguity through client delivery

Experience facilitating workshops with various types and levels of stakeholder

A demonstrated commitment to valuing differences and working alongside diverse people

Self-motivated with a passion for client work and teamwork

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Intellectual Curiosity, Learning Agility, Logistics Management, Management Consulting, Manufacturing Operations Management, Market Research, Operating Effectiveness Review, Operational Excellence {+ 23 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.

Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.