Major Responsibilities:
Optimizing Patient Coverage and Care
Program Development and Expansion
Provider Education and Consultation

Education/Experience Required:

BS in Social Work, Finance or Care Management or related field; 3 years managed care experience or 2 + years in oncology care or 3 years customer service experience; claims experience and provider office experience preferred

Knowledge, Skills & Abilities Required:

-Excellent communication and presentation skills -ability to suceed in a changing environment -ability to work independently and prioritize assignments -ability to problem solves and handle difficult calls/situations and maintain professionalism -Excellent organizational skills -Strong analytic skills
N/A

Physical Requirements and Working Conditions:

Employee must be familiar with Federal and State managed care programs; Physician order requirements, consent for treatment guidelines, HIPAA, etc. Customer service background essential, with understanding of and commitment to providing a consistently high-level of service to patients and their families. May be exposed to patients with contagious diseases. Candidate must self direct priorities and balance the clinical coordination with financial navigation responsibilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.