Introducing our Financial Analysis Production Support Associate, a dedicated professional committed to ensuring seamless operations and efficiency in financial analysis processes. With expertise in troubleshooting and optimizing workflows, they play a crucial role in supporting the analytical needs of your organization.

As a Financial Analysis Production Support Associate, you will play a crucial role in ensuring the seamless operation and optimization of financial analysis processes, providing essential support to enhance decision-making capabilities. Your expertise will drive efficiency and accuracy in financial reporting, empowering stakeholders with timely and insightful data to navigate complex business landscapes.

As a Financial Analysis Production Support Associate within the PnA Transformation Team, you will be responsible for providing best-in-class production support for the forecasting team and end users. You will partner with team members across the globe to ensure seamless support, focusing on maintaining high standards of service delivery in a production support environment.

 

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Job responsibilities:

 Support the daily operational processes and provide deliverables within established Service Level Agreements.Monitor issue metrics and prepare root cause analysis to identify and implement steps to reduce inquiry/issue occurrence.Ensure system, data, and user issues and inquiries are captured in appropriate reporting tools to support the collection, remediation, and metric generation for system health KPIs. Support testing and UAT activities that are inclusive of defect finding and reporting for various applications.Deploy Anaplan production models Loop in senior management for approvals, escalations, and risk mitigation.Communicate with end users of our  applications, leverage written and verbal communication skills to understand and triage their issues while often translating the nature of the issues to both senior leadership and Technology partners for troubleshooting, prioritization, and resolution.

 

Required, qualifications, capabilities, and skills: 

Bachelor’s degree required from an accredited university/institution Candidate must have 3+ years’ of experience Data analysis experience with a passion for technology Background in economic forecasting, regulatory reporting (i.e., FRB Reporting)Demonstrates flexibility, teamwork, can multi-task effectively, builds partnerships, and ability to work in a fast-moving environmentAssertive, self-confident, and comfortable when interacting with senior managementExperience with project management tools like (JIRA/Confluence/ServiceNow)Knowledge of and/or experience using programming and query languages (e.g., SQL, Python), as well as experience leveraging automation and business intelligence (BI) tools such as Alteryx, Tableau, or XceptorExperience with Data modelling tools like Anaplan

Preferred qualifications, capabilities, and skills:

A self-starter with the ability to quickly learn and assimilate business and technical knowledge.advanced degree and/or certificationsStrong analytical and problem-solving skills.Experience with Agile delivery methodologies.Experience in Operations/Production support with financial domain experienceMacroeconomic Variables is an advantageNice to have experiences include (but are not limited to): Financial Reporting, Finance Workflow/Automation, Analytics/Dashboarding, FwP&A/Forecasting