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Position Summary:
Under the supervision of the Systems and Training Manager, the Finance Training Consultant is responsible to respond to tickets/phone calls related to Finance Banner & Minerva inquiries and Accounts Payable requests, provide training to the Finance user community and maintain all Financial Services’ documentation relating to the website, knowledge base and How To’s. 

Primary Responsibilities:

Respond to a wide variety of Finance related inquiries received from the finance community (academics, researchers and financial administrative staff)Document and maintain accurate up-to-date information for all tickets in the Finance Service Desk portal. Handle incoming phone calls and emailsEffectively triage complex Help Desk questions to determine if an issue needs to be escalated to an area within Financial and Procurement Services or within the UniversityMaintain and update the Financial Services website, post announcements as requiredReview, edit and maintain training material posted in the Knowledge Base and in Finance-related courses located in myCourses such as how-to instructions, tutorials, simulations, video filesProcess course registration on daily basisMaintain Finance related listservs

Other Qualifying Skills and/or Abilities
Knowledge of the Financial Information System (Minerva/Banner).  Experience in training and making presentations to groups or individuals.  Must be service-oriented and able to troubleshoot/resolve users’ difficulties and problems. Strong interpersonal skills.  Strong communication skills in English, spoken and written. French, spoken and read. Demonstrated ability to work in a PC environment using a variety of software such as, Jira, Microsoft Office, SnagIt, Captivate, Adobe Professional, WMS, including a working knowledge of Crystal Reports, Jira, Confluence.  

As one of Montreal's Top Employers, here is what we offer:

Competitive benefits package (Health, Dental, Life Insurance) (if eligible)Defined contribution pension plan (with employer contribution up to 10%) (if eligible)Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)Competitive vacation policyTwo (2) personal daysTwo (2) floating holidaysNine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour DayPaid time off over the December holiday periodTuition waiver for regular employees and their dependentsUp to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (qualifier) on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

DEC III 3 Years Related Experience /

Hourly Salary:

(MUNACA Level H) $33.05 - $40.97

Hours per Week:

33.75 (Full time)

Supervisor:

Systems and Training Manager

Position End Date (If applicable):

2026-07-18

Deadline to Apply:

2025-08-21

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.