Reporting directly to Manager of MBPS GWAM & GA Finance A&R WAM NA & UK, the Team Leader is primarily accountable to provide oversight and direction for the **WAM Legal Entity Reporting** team operations and reporting through timely and accurate service delivery and onshore stakeholder relationships and governance. **Position Responsibilities:** •    FINANCE – Provides on the ground supervision of staff and review of deliverables including financial reports and analysis and accounting operations, among others. Ø    Subject matters expertise on related areas to appropriately understand team tasks/processes, provide effective supervision and effective first level review Ø    Lead team to adhere to high quality financial reporting and analytics providing business insights Ø    Responsible for ensuring that all monthly closing activities of the business are completed in a timely and accurate manner. Ø    Responsible for providing meaningful insights to enable onshore contacts to drive delivery of business requirements. Ø    Responsible for integrity and accuracy of financial operations and reporting Ø    Responsible for the delivery of accurate reports as may be required by the stakeholders  Ø    Strengthen financial controls and improve reporting templates Ø    Manage the operations of the WAM Legal Entity Reporting team – ensures efficient and effective performance of onshore processes, execution of first level review, issues management and escalation •    REPORTING  Ø    Maintain effective governance and communication to all levels of onshore management through recurring governance reporting, and ad-hoc presentations to leadership team and key stakeholders •    RESOURCE MANAGEMENT  Ø    Ensures team has the subject matter expertise through effective supervision and by providing training on the ground Ø    Strategize team to ensure progression of staff and providing sound succession plan Ø    Source right talent through timely and effective hiring on as needed basis Ø    Optimizing resource utilization:  ensuring that required resources are available as needed, existing resources are productive, level of headcount and skills available are aligned with business requirements •    OPERATIONAL SUPPORT Ø    Manage the teams’ day to day operations promoting efficiency and team effectiveness.  Allocate and delegate tasks to team members effectively. Ø    Champions own team through effective application of governance processes including reporting, escalation, utilization analysis Ø    Ensure the delivery of excellent customer service by proactively promoting client centricity.   Ø    Act as the project manager who will oversee the planning, implementation and tracking of any process migration or  streamlining and automation projects  Ø    Take the lead role in resolving critical issues raised during operations and proactively manage and monitor control efficiency to ensure potential risk is minimized Ø    Support ad-hoc analysis to identify root cause of production problems and develop timely solutions Ø    Effectively communicate significant production updates and challenges to management as well as to the business unit in a timely manner •    LEADERSHIP / MANAGEMENT Ø    Drive the team in achieving its organizational goals and objectives.  Ø    Consult with MBPS management and key stakeholders on business planning, direction, and identification of opportunities for team growth and development Ø    Perform the People Manager role for the performance management, professional growth and development of staff which includes feedback sessions, productivity tracking, coaching, one to one meetings and regular employee reviews.  Ø    Lead and ensure sustainable activities and programs to keep positive and high engagement level from the team. Ø    Lead the regular business reviews and produce dashboard and metrics reports detailing the team’s performance (productivity, utilization, and attendance), challenges and areas for improvement. Ø    Ensure that all Service Level Agreements and MBPS and Business Unit compliance standards are met at all times Ø    Improve team effectiveness by implementing, monitoring and reviewing training policies and guidelines Ø    Perform managerial duties such as hiring, attendance/incentives management, billing, and overall coordination with the support departments such as HR, Finance and IT •    SPECIAL PROJECTS Special projects will arise from time to time that will require strong financial knowledge, strong analytical and organizational skills with an innovative mindset. The role will be responsible for handling projects as required by the management pertaining to the introduction of new services, products and processes designed. **Required Qualifications:** + University Business Degree; + 3+ years of people management and with strong leadership experience + Strong knowledge of IFRS17; **Preferred Qualifications:** + Strong attention to detail and aptitude to learn + Ability to multi-task, effectively prioritize, work under tight timelines, and manage multiple stakeholders. + Well organized and with high level of energy and initiative to perform in a fast paced and challenging environment + Excellent verbal and written communication skills with high degree of confidence. + Excellent analytical and problem-solving skills + Ability to work independently and establish priorities to meet deadlines + Advanced level of proficiency in MS Excel and other MS office tools (e.g., Word and PowerPoint to develop reports, documents, and presentations) + With exposure to PowerBI + Strong project management skills **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido