Atlanta, GA, 30309, USA
1 day ago
Finance Systems Support Analyst (D365)
**Company Description** From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational projects covering the full spectrum of consultancy, project delivery and post-project operations. With offices located globally, you're never far away from our services. With over 22,000 specialists in more than 60 countries (https://www.turnerandtownsend.com/locations/) , we blend local knowledge with global insight (https://www.turnerandtownsend.com/insights/) to tackle challenges of any scale. Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world. **Job Description** **Turner & Townsend** is seeking an experienced **Finance Systems Support Analyst** to ensure the efficient and effective operation of Microsoft Dynamics 365 (D365) across our North America business. The Systems Support Analyst will become a Subject Matter Expert, responsible for maintaining and troubleshooting these systems to support business operations and finance. ***** Working in-person from our Atlanta office is required a minimum of two days per week. ***** **Key Responsibilities:** + Provide technical support to all finance and operational users to resolve system issues. + Respond to queries raised in our D365 helpdesk, handling a range of issues related to project management, setup, purchase to pay, client invoicing, intercompany transactions, and purchase orders. + Research and recommend solutions to problems raised by users. + Provide one-on-one or small group coaching to select user groups. + Report and investigate bugs and incidents. + Maintain and update training materials on the D365 Hub and hold training sessions for end-users. + Support hyper care for new entities transitioning to D365 in the region. + Perform allocated system admin tasks. + Test approved configuration changes within test environments for production readiness. + Develop, implement, and review financial systems procedures and reporting to ensure operational effectiveness, efficiency, and system integrity. + Suggest & support process improvement within financial systems by monitoring risks and problem areas, proposing corrective actions considering broad business requirements. + Provide support on projects to integrate other systems across the company. + Liaise with the Group D365 Support team. + Perform other duties as required. + SOX control responsibilities may be part of this role, which are to be adhered to where applicable. **Qualifications** + Bachelor’s degree in finance, accounting, information technology, or a related field. + Experience with enterprise resource planning systems, preferably Microsoft Dynamics 365. + Strong understanding of business systems and operational processes. + Clear and confident communicator, capable of coaching operational users through D365 processes. + Strong customer focus with a track record of supporting demanding users and senior stakeholders. + Comfortable working in a fast-paced and dynamic environment, demonstrating flexibility and a positive, solution-oriented attitude. + Quick learner with an analytical mindset and the ability to break down and interpret complex information. + Experience in project management and procurement processes is considered an advantage + Advanced proficiency in Microsoft Excel. + Strong technical foundation with a superior understanding of computer and networking hardware and software systems. + Excellent oral and written communication skills, with strong organizational abilities. + Outstanding interpersonal and customer service skills. + Strong analytical and problem-solving capabilities. + Ability to explain technical concepts clearly to both technical and nontechnical audiences. + Excellent time management skills and the ability to prioritize effectively. **Additional Information** _Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change._ _We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance._ _Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community._ _Please find out more about us at www.turnerandtownsend.com/_ _All your information will be kept confidential according to EEO guidelines._ \#LI-GO1 Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter (https://twitter.com/turnertownsend) Instagram LinkedIn (https://www.linkedin.com/company/turner-&-townsend/) _It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time._ _Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review._
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