Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.About WNS Romania:WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes. We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals. We are most admired for our people, partnership approach, performance and domain expertise. You will enjoy:• Bonuses for your results• A great office, a friendly atmosphere and a multinational environment• Wide range of development and training options (including soft skills and language courses)

Job Description

You will act as the first point of contact for internal and external customers across EMEA, handling queries relating to Accounts Payable (AP) and Accounts Receivable (AR) transactions in multiple languages.

Handle inbound calls and emails from vendors, customers, and affiliate finance teams across EMEA relating to AP and AR queriesProvide accurate information and guidance on invoice processing, payments, billing issues, credit notes, remittances, and account reconciliationsLog, triage, and resolve queries within agreed SLAs with a focus on excellent customer service at all times Ensure customer interactions are logged and tracked using the case management system (e.g. PEGA)Liaise with the London SSC finance teams (PTP, OTC) to resolve transactional issues and close out queriesAssist in tracking recurring issues to support continuous improvement efforts and root cause analysisMaintain up-to-date knowledge of client policies, process changes, and finance system updatesSupport knowledge base creation and FAQs in local languagesCollaborate with peers across shifts and languages to ensure consistent service across the region

Qualifications

Ideal candidate for the position:

Advanced language skills in Italian & English ;Experience in a customer service or contact center environment, ideally within a finance/BPO settingExcellent verbal and written communication skills in both languagesBasic understanding of Accounts Payable and/or Accounts Receivable processesCustomer-focused with the ability to manage difficult or sensitive situations professionallyExperience using ERP systems (e.g. SAP, Oracle, or similar) is a plusExperience working with ticketing systems or case management platformsStrong organizational skills, with the ability to multitask in a fast-paced environmentA team player with a proactive, solution-oriented approach