Description Amazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services (FGBS) accounts payables operations. Based in Costa Rica, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an innovative culture while maintaining customer obsession. Key job responsibilities Strategic Leadership • Partner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements. • Align local and global Amazon Customer Experience Solutions (ACES) initiatives with Financial Global Business Services (FGBS) goals Operational Excellence • Lead continuous improvement projects including Six Sigma, Lean, Kaizen, and Failure Mode Effects Analysis (FMEA) • Mentor team members on improvement projects and Just Do It (JDI) and replication initiatives. • Analyze key process indicators to identify optimization opportunities. • Conduct Gemba Walks to generate improvement ideas. Conduct prioritization sessions with stakeholders to align projects and priorities. Project Management • Guide projects to successful completion through the DMAIC methodology leading or mentorship. • Track and deliver measurable business benefits • Develop and execute site-wide communication strategies Development & Culture • Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies • Foster continuous improvement culture through coaching Problem Solving • Resolve systemic process barriers • Design solutions for complex operational challenges • Prioritize projects based on business impact A day in the life - Mentor Lean / six sigma Belt project and small improvement projects. - Lead impactful belt projects. - Deliver Lean / Six Sigma trainings. - Identify new process improvement opportunities. - Conduct Gemba Walks to identify process pain points and potential new projects. - Connects with leaders to align priorities and to identify process improvement needs Basic Qualifications - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Six Sigma Black Belt Certification Preferred Qualifications - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.