Amazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services (FGBS) accounts payables operations. Based in Costa Rica, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an innovative culture while maintaining customer obsession.



Key job responsibilities
Strategic Leadership
• Partner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements.
• Align local and global Amazon Customer Experience Solutions (ACES) initiatives with Financial Global Business Services (FGBS) goals

Operational Excellence
• Lead continuous improvement projects including Six Sigma, Lean, Kaizen, and Failure Mode Effects Analysis (FMEA)
• Mentor team members on improvement projects and Just Do It (JDI) and replication initiatives.
• Analyze key process indicators to identify optimization opportunities.
• Conduct Gemba Walks to generate improvement ideas.
Conduct prioritization sessions with stakeholders to align projects and priorities.

Project Management
• Guide projects to successful completion through the DMAIC methodology leading or mentorship.
• Track and deliver measurable business benefits
• Develop and execute site-wide communication strategies

Development & Culture
• Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies
• Foster continuous improvement culture through coaching

Problem Solving
• Resolve systemic process barriers
• Design solutions for complex operational challenges
• Prioritize projects based on business impact

A day in the life
- Mentor Lean / six sigma Belt project and small improvement projects.
- Lead impactful belt projects.
- Deliver Lean / Six Sigma trainings.
- Identify new process improvement opportunities.
- Conduct Gemba Walks to identify process pain points and potential new projects.
- Connects with leaders to align priorities and to identify process improvement needs