Accountabilities:
Customer
Provide clear, timely and consistent service to all Business Teams
Update various stakeholders
Work to improve the quality of information being shared
Deal with queries from all stakeholders across Business Teams
Colleague
Identify personal and professional opportunities for development
Take responsibility for building positive working relationships with all stakeholders
Play a part in building an environment where best practice is shared
Operational
Consistent, robust and auditable retention of required documentation
Accurate production of information enabling efficient entry into systems
Consistent delivery to Service Level Agreements and compliance to agreed processes
Promotes sharing knowledge and best practise to their colleagues and peer
Own incoming queries through to resolution including root cause analysis and liaising with relevant stakeholders to identify solution
Ensure issues are escalated in a timely manner and improvement opportunities communicated to the relevant stakeholder(s)
Sales & Profit
Right first time inputs to avoid rework and cost
Ensure promotions funding is loaded correctly into the systems and raise invoices aligned to critical path timelines
About youKnowledge
Commercial & financial understanding – to understand the impact of the information they are providing or given; and therefore can challenge or escalate as appropriate
Awareness of legal & regulatory requirements relating to Trading (GSCOP)
Knowledge of data flows and integration into all downstream systems, such as Storeline, Episys, Morrisons Ordering and Online – ensuring all data keyed is not detrimental to stores
Understanding of Oracle Retail Merchandising Systems, Retail Price Management Systems, Range Reset App, My Product Portal and Mainframe to ensure consistency and best practice
Understanding of the Promotional Planning Tool & the Supplier Portal
Skills
Attention to detail leading to accurate data delivery
Self motivation and persistence
Manage their own time effectively
The ability to support an environment where everyone feels valued and listened to
The ability to drive personal development and share learnings with others
Planning and organising to enable efficient & effective support to the team(s)
Experience
Proven ability to deliver to deadlines demonstrating enthusiasm and commitment to delivering the plan
About usOur modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.
Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.
We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.
Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…
Some of the benefits you can expect as follows;
15% colleague discount in our stores and online, plus an additional 10% card for a friend or family members (subject to fair usage) Generous holiday entitlement 4 and a half day working week with flexible working hours Company pension contributions Perks with over 850 retailers Free parking onsite A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave