KEY PURPOSE:
To provide operations support for the billing and/or correction of client accounts/invoices.
MAIN RESPONSIBILITIES:
Billing Support
investigate and correct a variety of errors related to toll, service and/or network records/codes; identify problems and refer to appropriate person/area to resolve or issue write-off according to established procedures release records to billing after correction is completed compile information, calculate and apply credits or debits to client accounts/invoices to meet deadlines update and maintain job related databases, tables and files distribute and file reports/invoices
Communication
discuss billing related matters and/or refer to others
RESULTS OR OUTCOMES:
Accurate and timely investigation and correction of error messages.
Client charges/invoices are accurate and applied to meet deadlines.
Job related systems, databases, and files are updated in a timely manner.
KEY JOB REQUIREMENTS:
Skills & Knowledge
of billing and error correction procedures; toll, service and/or network records/codes of job related equipment, systems and databases of common business software applications
Effort
keyboarding focus on monitor and fine print data
Responsibility
to investigate, track and initiate the billing and/or correction of records and/or document within established procedures
Working Conditions
normal office environment
OTHER:
Performs other functions as assigned which do not affect the value of the job. Qualifications
IN ORDER TO BE CONSIDERED ON A VACANCY, YOU MUST:
Be performing satisfactorily in your current job Apply by the closing date specified Meet any minimum requirements or restrictions specified in the job posting Meet the minimum time requirements in your current job or have approval from your manager to post out
QUALIFICATIONS:
Aptitude for customer service. Aptitude for sales. Must possess keyboarding skills. Maintain a high degree of accuracy and attention to detail. Ability to effectively compile information, analyze data and make sound judgments. Must be willing and able to work various shifts including evenings, weekends and statutory holidays based on business needs. Must possess Personal Computer navigational skills. Demonstrated professional oral and written communications skills. Fluent in English. Self-motivated, work well with minimal or no direct supervision. Ability to effectively handle both favourable and unfavourable customer interactions. Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required. Ability to work effectively in a team environment and collaboratively with other departments. Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment. Demonstrated ability in planning and organizing to meet scheduled deadlines. Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams. Must meet applicable testing requirements.
Advanced knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.