This Fin Solutions Sr. Analyst is a seasoned professional role in Controller System & Data Operations – Platform Services, wherein the primary responsibility would be to support Strategic Ledger SPIRT (Significant Process Incident Response Team). S/He should ensure smooth functioning of all BAU activities while adhering to all control guidelines. S/He will interact with Tech / Accounting teams / Upstream / Downstream platform partners to discuss, resolve and escalate issues appropriately to manage expectations. + Work on Complex data & functional queries, drive resolutions across different groups. + Hold external teams (Technology / GFTS) accountable and ensure they deliver against deadlines. + SME for reporting system platform and “reviewer” for critical and complex issue resolutions + Assess impact of changes to process/platforms and communicate to Users + Define processes for own area, standardize processes across regions/centers + Identify redundancies/improvements in own processes and implement the same + Identify opportunities to reduce INC volume by collaborating with different user groups + Define/Standardize/Analyze process KPI metrics + Manage and report control issues with transparency + To drive SPIRT Projects/Initiatives + Manage, assign and track team members work responsibilities. + Manage Users and external Resolver groups + Drive internal team trainings on ledger platforms + Assist in the development of process efficiencies and improvement efforts as well as data quality improvement projects + Interpret policies, guidelines, and processes and resolve complex problems and transactions + Has the ability to operate with a limited level of direct supervision. + Can exercise independence of judgement and autonomy. Qualifications: + Bachelor’s degree in Finance, Accounting, Business or related field + 7+ years of relevant experience + Proficient in Microsoft Office with an emphasis on MS Excel + Experience delivering clear and concise communications, both written and verbal + Ability to multi-task and coordinate multiple assignments and projects + Project management, process reengineering, and/or technology implementation experience is a plus + Experience of providing functional & data analytics support on Full Suite / Oracle or similar ledger platform is a plus **_Competencies:_** + Ability to work independently in a fast-paced environment while multitasking and meeting strict deadlines + Very strong project management skills; able to quickly structure an approach to address new problems; proven ability to make decisions and drive execution + Superior communication skills, both written and verbal + Strong influencing, facilitation, and partnering skills required + Ability to learn quickly and take initiative in self-development + Robust problem solving and analytical skills, with diligence and superior attention to detail ------------------------------------------------------ **Job Family Group:** Finance ------------------------------------------------------ **Job Family:** Fin Solutions Dsgn & Implement ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Assessment, Change Management, Communication, Credible Challenge, Management Reporting, Problem Solving, Program Management, Risk Management, Stakeholder Management, Strategic Planning. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.