The Finance Solutions Intmd. Analyst is an intermediate level position responsible for managing Strategic Ledger (Significant Process Incident Response Team) S/He should ensure smooth functioning of all BAU activities while adhering to all control guidelines. S/He will interact with Tech / Accounting teams / Upstream / Downstream platform partners to discuss, resolve and escalate issues appropriately to manage expectations. + Work on Complex data & functional queries, drive resolutions across different groups + Hold external teams (Technology / GFTS) accountable and ensure they deliver against deadlines + Act as “reviewer” for critical and complex processes + Act as SME for platform + Assess impact of changes to process/platforms and identify mitigating strategies + Define processes for own area, standardize processes across regions/centers + Identify redundancies/improvements in own processes and implement the same + Identify opportunities to reduce INC volume by collaborating with different user groups for platform trainings with + Define/Standardize/Analyze process metrics + Escalate externally for delays in process/tasks + Design & Implement process controls and review them for applicability + Manage and report control issues with transparency + Can drive SPIRT Projects/Initiatives + Manage, assign and track team members work responsibilities + Assist in the development of process efficiencies and improvement efforts as well as data quality improvement projects + Interpret policies, guidelines, and processes and resolve complex problems and transactions + Assist with the management of one or more processes, reports, procedures, or products + Has the ability to operate with a limited level of direct supervision. + Can exercise independence of judgement and autonomy. Qualifications: + 5+ years of related experience + Financial Services Industry and Project Management experience preferred + Proficient in Microsoft Office with an emphasis on MS Excel + Working knowledge of related industry practices and standards + Ability to work with multiple functions + Proven problem-solving skills + Consistently demonstrates clear and concise written and verbal communication skills + Experience of providing functional & data analytics support on Full Suite / Oracle or similar ledger platform is a plus **_Competencies:_** + Ability to work independently in a fast-paced environment while multitasking and meeting strict deadlines + Strong project management skills; able to structure an approach to address new problems; proven ability to make decisions and drive execution + Superior communication skills, both written and verbal + Strong influencing, facilitation, and partnering skills required + Ability to learn quickly and take initiative in self-development + Robust problem solving and analytical skills, with diligence and superior attention to detail ------------------------------------------------------ **Job Family Group:** Finance ------------------------------------------------------ **Job Family:** Fin Solutions Dsgn & Implement ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Assessment, Change Management, Communication, Credible Challenge, Management Reporting, Problem Solving, Program Management, Risk Management, Stakeholder Management, Strategic Planning. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.