On-Site Services Specialist Position Profile

The On-Site Services Specialist provides operational support in one or more of the following areas:

Operating duplicating and scanning equipment Handling mail processing and postage application Shipping and receiving products and supplies Performing copier maintenance and first-call response Supporting additional services such as bindery, quality control, housekeeping, file services, and call center tasks

Reports to: Site Manager, Site Supervisor, or Assistant Site Manager (depending on site configuration)

Key Responsibilities Operate Microsoft Office and email systems Perform basic scanning and copying tasks Conduct daily inspections of convenience copiers and clear paper jams Maintain records for management reports and supply inventories Distribute office supplies, mail, and fax transmissions Set up furniture and conference rooms Perform fulfillment functions and calculate job charges Respond to and coordinate service calls Deliver completed jobs to designated locations Maintain daily meter and service logs Travel between customer buildings as needed Answer customer inquiries regarding job status or feasibility Keep copier areas neat and stocked Handle shipping/receiving in a mailroom environment Operate bindery and finishing equipment (e.g., shrink-wrap, paper cutter, stapler) Perform document filing, purging, and archiving Understand and utilize Ricoh Services Portfolio & Technology Perform other duties as assigned Qualifications High school diploma, GED, or equivalent work experience Preferred: Some experience in copy/print services May require a valid driver’s license and auto insurance (per Ricoh policy) Proficiency in Microsoft Office Suite Knowledge, Skills, and Abilities Technical aptitude with printers, copiers, and office equipment Strong customer service and communication skills Good organizational abilities Working Conditions & Physical Demands Office environment with standard lighting, ventilation, and noise levels Requires physical activity: standing, walking, bending, lifting (up to 50 lbs) Moderate dexterity and use of tools and office equipment