Did you know KONE moves over one billion people every day? We employ over 57,000 driven professionals in over 60 countries worldwide, joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

KONE Morocco is seeking a dedicated field trainer based in Casablanca to design and deliver training programs on KONE methods for new and existing field operatives while proactively preparing them for upcoming product and service changes that affect methods and tools. The field trainer collaborates with business stakeholders, supervisors, and troubleshooters to identify competence development needs and develop and localize technical training for diverse target groups. This role ensures field operatives achieve KONE’s safety and quality standards, meet customer expectations, and reach productivity targets, driving operational excellence and customer satisfaction across Morocco.

What will you do?

Proactively trains and coaches field operatives at the Training Centre and on-site to enhance technical skills.Delivers tailored training to non-technical staff, enabling them to understand technical concepts relevant to their roles.Develops and implements monthly training plans to meet operational needs.Adapts global training materials to local requirements, including translation and proofreading for relevance and clarityEffectively communicates updates to codes, methods, products, and training materials to field operatives and part-time Field Trainers, ensuring alignment with KONE standards.Collaborates on competence development surveys and assessments to identify training needs.Actively supports new employee onboarding, site inspections, and audits to ensure skill alignment and compliance.Exemplifies a safety-first and service-oriented mindset, serving as a role model for field operatives.Assists the Safety Manager in investigating incidents and severe near misses to enhance safety protocols.Identifies and corrects risky methods during operations, taking immediate action to mitigate risks.Conducts and evaluates safety and method passport assessments to ensure adherence to KONE standards.

Are you the one?

Qualification in either electrical or mechanical engineering.Min 3 years’ experience in the elevator and escalator industry is a must.Assessor certification and experience with trade testing will be advantageous.Willing to travel is a must.  Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.Ability to work together as a team and promote a harmonious environment.Have a safety and customer service mindset.Excellent English communication, presentation, and negotiation skills.

What do we offer?

Great dynamic team promoting a collaborative environmentTotal reward elements that engage and motivate our employees and help us make KONE a great place to workComprehensive learning and development programs covering a wide range of professional skillsEngaging job with a position description and clear targetsRegular feedback through performance discussionsOpportunities for individual developmentMentoring and coaching programsFlexibility, trust, and respectValue-based culture, behavior, and ethicsSustainability and innovationWorking for a successful organization

Shortlisted candidates will be invited to complete an automated video interview. Please keep checking your emails for the link, which can sometimes land in the spam folder.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers