Job Description:

Essential Job Functions: As a Field Technician Support Specialist, you will play a crucial role in ensuring the smooth operation of our clients' systems and equipment. Your primary responsibilities will include:

On-Site Support: Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment. Verify and approve the operational quality of system equipment to ensure optimal performance.Issue Resolution: Resolve customer issues related to hardware installation, repair, upgrade, and maintenance. Assist in investigating and resolving complex installations and maintenance matters of significance, ensuring minimal downtime and maximum efficiency.Customer Training: Instruct customers in the operation and maintenance of systems and equipment. Educate them on best practices to enhance their understanding and usage of technology.Referral and Troubleshooting: Ensure issues are referred to the appropriate personnel or service areas for follow-up, testing, and troubleshooting. Collaborate with other team members to provide timely and effective solutions.Physical Requirements: Ability to walk and stand for several hours while performing duties. This role requires physical stamina and the ability to work in various conditions.Client Interaction: Interact with the client's engineers to gather information, design changes, requirements, etc., to compile information for the overall solution design. Act as a liaison with customers on administrative and technical matters for assigned projects.Analysis and Reporting: Perform analysis and prepare reports on system problem trends and issues. Provide insights and recommendations to improve system performance and reliability.

Basic Qualifications: To be successful in this role, you should possess the following qualifications:

Education: High school diploma or G.E.D. is required.Experience: 1-2 years of service desk or field support experience. Experience working with the company's hardware, software, and equipment products is essential.Technical Skills: Knowledge of ServiceNOW and Microsoft Office. Familiarity with VPN clients and encryption is beneficial but not mandatory.

Other Qualifications: In addition to the basic qualifications, the ideal candidate will have:

Interpersonal Skills: Good interpersonal skills to work effectively with customers and other unit personnel. Ability to build positive relationships and provide excellent customer service.Problem-Solving: Good analytical and problem-solving skills to diagnose and resolve technical issues efficiently.Communication: Strong communication skills to convey technical information clearly and concisely.Time Management: Good time management and organizational skills to handle multiple tasks and prioritize effectively.Self-Motivation: Good self-motivation and self-management skills to work independently and as part of a team.Advanced Degree: An advanced degree in a relevant field is a plus.Location: Willingness to work onsite at the Thief River Falls, MN Client Site.Authorization: Candidates must be authorized to work in the United States without the requirement of sponsorship.Background Check: Background check required.

Work Environment: This role is based in a manufacturing plant environment and may require:

Weekend and Holiday Work: Flexibility to work during weekends and holidays as needed.Shift Work: Availability to work afternoon and midnight shifts, depending on operational requirements.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $39,800 - $65,000.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.