Kforce is looking for a Field Technician in the Lenexa, KS area for a six-month contract to hire opportunity. Responsibilities: * Field incoming support requests (phone and tickets) * Triage and resolve support requests as necessary * Field Technician will escalate advanced issues to appropriate team * Maintain excellent records of work completed * Perform tests validating resolutions provided * Engage all tickets assigned within internal SLAs * Manage, execute, and document project work * Produce written Knowledge Articles * Provide mentoring to IT Service Desk Technicians * As a Field Technician, you will perform advanced diagnosis of client devices and branch office equipment * Travel to remote offices and execute onsite work * Front costs associated with travel and onsite project work * Effectively communicate and execute work while face-to-face with our operations business partners in their offices * Self-directed engagement of support requests and projects