Job Description Field Technicians at Nordstrom are key to the success of our stores operating seamlessly for our customers and employees. The Nordstrom Technology Operations team is seeking a qualified Field Technician 1 to support store hardware, software and infrastructure, with a focus on providing excellent service to Nordstrom employees. Standout candidates will be tech savvy with quick analytical and problem-solving skills and a passion for providing exceptional customer service. This position requires that the candidate work onsite at our Nordstrom and Nordstrom Rack stores in an assigned area surrounding Jacksonville, FL. A valid driver's license and your own vehicle are required. Travel may include up to 2-3.5 hours of driving per day. Mileage reimbursement provided. In addition, this position has an on-call element that may require expanded overtime. A day in the life… + Provide quick and effective assistance to users, working on-site through troubleshooting, remediation and preventative maintenance. + Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes/updates to customers and leadership. + Protect the Nordstrom brand by ensuring that customers/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented. + Utilize your technical acumen to understand the difference between a singular failure or a widespread issue and escalating as necessary. + Identify why a problem is occurring, analyze the possible failure points and create an effective plan and documentation for resolution using technical solutions. + Perform maintenance activities to help prevent unexpected failures of technical equipment. + Demonstrate understanding and consistently deliver within the target SLA and KPI’s for the specific area. You own this if you have… + 1+ years' tech support experience + 1+ years’ experience troubleshooting, testing, or repairing technical equipment + Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, POS Systems, Zebra hand-held mobile scanners, thermal label printers (mobile/desktop), laser printers, access points, network hardware and cabling, + High motivation and self-direction with sound problem-solving and technical troubleshooting skills + Ability to read/understand technical documentation and aptitude to learn quickly + Ability to function well in a fast-changing work environment + Ability to repetitively walk, bend, reach, stand, climb ladders and lift up to 50lb boxes without difficulty We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: + Medical/Vision, Dental, Retirement and Paid Time Away + Life Insurance and Disability + Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $18.25 - $29.75 Hourly This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_07-14\_Full\_Time\_ES-US.pdf About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!