Description The bulk of responsibilities relate to support issues arising from a team of Drafters, Designers and Engineers. Issues range from basic desktop problems to software troubleshooting, with an emphasis on Autodesk software, namely AutoCAD, AutoCAD Electrical and Inventor. Will include troubleshooting AV equipment in the conference rooms (projectors, sound systems, televisions, etc.). The individual in this role must be able to resolve technical issues to ensure their customers complete projects in a timely fashion. This role assists our Transmission Design teams to efficiently navigate and work with applications used to design Transmission specific projects. Individual must be versatile, flexible, level-headed, calm, and able to help customers on a variety of technical issues on an as-needed basis. Along with routine work activities (including end-user support) this role is designed to provide support related to the following technical support functions: Support of internal customer interactions and business processes Design Tool Support - Autodesk Tools (i.e. AutoCAD, AutoCAD Electrical, Raster Design, Civil 3D, Plant 3D, Inventor, etc.), Bluebeam, Spatial Business Systems, engineering analysis / design software, internally developed software, etc. Design Hardware support – workstations, mobile devices, plotters, printers, physical/virtual desktops for contract firms, etc. Skills AutoCAD, AutoCAD Electrical and Inventor, Autodesk software, Troubleshooting Top Skills Details AutoCAD,AutoCAD Electrical and Inventor,Autodesk software,Troubleshooting Additional Skills & Qualifications JOB QUALIFICATIONS Education Requirements: High School diploma is required. 50% complete or fully complete with a 2-year or 4-year degree in Engineering, Drafting, or Design related areas. Computer science training or experience is a plus. Experience Requirements: Autodesk (namely AutoCAD, AutoCAD Electrical, Inventor) experience, navigation, and troubleshooting strongly preferred. Experience with troubleshooting and resolving computer hardware and software issues. Experience maintaining PC and large scale plotter hardware & software preferred. Experience providing customer support preferred. Must have experience with multi-tasking and prioritizing responsibilities. Experience with setup and configuration of software applications (optional but preferred). Knowledge, Skills & Abilities: Strong oral and written communication skills. Must be able to multi-task and prioritize issues. Must be able to communicate with all types of customers (engineers, designers, drafters, technical analysts, managers) on emergent issues. Ability to build relationships at all levels and work in a team atmosphere. Ability to effectively manage multiple projects & tasks. Ability to manage shifting priorities. Knowledgeable in all Microsoft Office products. Experience providing excellent customer service for highly technical, time-critical issues Behavioral Attributes: Candidate must demonstrate behaviors consistent with the Southern Company culture. Unquestionable Trust, Superior Performance and Total Commitment. Self-starter and results oriented. Exhibits initiative and takes personal responsibility and ownership of assignments. Comfortable in a team-oriented environment. Seeks continual improvement. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Birmingham,AL. Application Deadline This position is anticipated to close on Jul 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.