**Job Description:** The MIG Gun Division (Bernard / Tregaskiss) of Miller Electric, an ITW Company, is looking for a technically skilled, field-focused **Field Technical Support Specialist** to join our world-class team. This role will preferably be located in Texas (Houston), Arizona (Phoenix), or Utah (Salt Lake City). In this role you will play a key part in supporting the adoption and growth of ITW’s advanced MIG gun systems and consumables for manual welding and hard and flexible automation customers. Working closely with sales and key account teams, you will support high-value opportunities, drive competitive conversions, and deliver measurable improvements in customer performance and satisfaction. You will support growth in **consumable revenue streams** —including contact tips, nozzles, and liners—by demonstrating the technical and economic advantages of ITW Welding solutions over competitors. Your strong collaboration and hands-on expertise make you a trusted technical advisor throughout the customer journey. **How you will make an impact:** **Technical Expertise** + Provide system-level technical process support and troubleshooting. + Work directly with key end users to evaluate and optimize their product selection, usage, and applications. + Troubleshoot and repair MIG Gun Division (MGD) products in the field. + Conduct on-site product trials, demonstrations, and comparative evaluations to support displacement of competitor solutions. + Educate customers and distributor partners on the advantages of ITW consumables and equipment to increase adoption and consumable revenue streams. + Provide after-sale technical field support to target customers as required. + Answer general technical support questions as needed to assist customers and internal teams. + Deliver product, application, repair, and distributor training to end users, distributors, and ITW Welding employees as needed. **Collaborative Support** + Collaborate closely with divisional leadership to demonstrate customer value through trials and system installations. Work cross-functionally with product management, sales, engineering, R&D, process development, training, service, and operations teams to ensure successful outcomes at target customer accounts. + Partner with the broader sales team to identify and pursue competitive conversion opportunities, demonstrating the superior performance, reliability, and cost benefits of ITW MIG gun systems and consumables compared to competitor products. + Build and maintain strong, long-term relationships with key end users, distributor partners, and internal teams to foster trust, encourage collaboration, and ensure ongoing customer satisfaction. + Support distributor training initiatives to ensure distributor partners are well-equipped to sell, support, and service ITW Welding products effectively. + Lead onboarding and continuous product knowledge training for new team members to ensure comprehensive understanding of ITW Welding systems and consumables. **What you need to do to be successful in this role:** + **Technical Aptitude:** Must possess demonstrated technical aptitude, be mechanically inclined, and have a strong working knowledge of welding processes commonly used in both flexible and hard automation. + **Relationship Building:** Ability to build and leverage relationships among employees, distributors, and key end-users. + **Presentation Skills:** Demonstrated ability to present and facilitate in front of groups. + **Teamwork:** Must be a collaborative team player with a positive attitude, high motivation, and strong decision-making abilities. + **Strong Organization Skills:** Well-organized, aggressive self-starter with a willingness to learn and grow. + **Self-Starter:** Ability to establish plans independently with limited direction or supervision. + **Adaptability:** Ability to succeed in a fast-paced environment that values an entrepreneurial spirit. + **Communication Skills** : Excellent oral and written communication skills. **Qualifications:** + Bachelor’s degree in Engineering, Welding, or a related technical field, or the equivalent combination of education and experience, is required. Equivalent military / trade school training may be accepted in lieu of degree + 3 - 5 years of related work experience required. + Previous experience with integrated robotic welding systems and industrial controls is preferred. + Must be proficient with Microsoft applications and web-based solutions. + Willingness and ability to travel up to 60%. This role requires frequent domestic travel within the assigned region and may require periodic international travel, including but not limited to Canada, Mexico, Asia, and Europe. **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; bend; lift; squat; stoop; use hands to type, finger, handle, control, or feel; reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must frequently lift and move up to 35 pounds and occasionally lift and move objects up to 50 pounds. **Compensation Information:** **Why ITW Welding?** Here’s what we offer to help you build the future you want: + **Generous Retirement Benefits –** 401(k) match PLUS an additional retirement contribution to help you plan for the future. + **Paid Time Off –** 11 paid holidays, 5 sick days, and vacation time to take time for what matters. + **Company-Paid Insurance –** Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind. + **Family-Friendly Benefits –** 4 weeks of paid parental leave and adoption reimbursement to support your family journey. + **Education Assistance –** tuition reimbursement because we believe in investing in your personal and professional development. At ITW Welding, we’re not just a place to work – we’re a community that empowers you to grow and make a real impact. For more details, visit our Benefits page (https://myitwhr.com/) . Join us and build a career that makes a difference! **Compensation Information** The annual base salary range for this position is $72,200 – 90,250 annually. Please note that this salary information serves as a general guideline. The company considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. **Additional Information** _ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._ _As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._ _All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._