At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** **JOB TITLE:** 　 **Technical service specialist** **DEPARTMENT:** **Service & Repair** **REPORTING TO:** 　 **Teruyuki Hayashi** 　（ **Technical Services Manager** **）** ************************************************************************************************** **Main Mission of Job** **“** **Careers that Change Lives** **”** 本ポジションは移動型術中イメージングシステム(O-arm)の新規設置、導入、保守契約に関わる業務です。 顧客のニーズにあったサービス体制を構築し、設置前事前調査、設置、修理及び保守サービスを営業部門及びマーケティング等と連携を取りながら実施です。顧客からの技術的問い合わせの回答を行い、苦情・不具合について、品質保証部門と連権しながら、問題解決にあたります。US本社の技術部門と連携を取りながら、高いレベルの技術サポートを行えるように最新の技術情報を学び実践をする。高いサービス品質を顧客に提供をします。 **Main Responsibilities** **“A Day in the Life”** + 移動型術中イメージングシステム(O-arm)の新規設置、導入に関わるフィールド及び内勤業務。 + 顧客装置の安定稼働を目的として保守点検および故障修復業務とそれに伴う請求等の業務及び保守契約販売業務。 + 症例立会業務。 + 顧客とコミュニケーションを行い、顧客満足度の改善維持向上を行う。 + データ分析業務を行い、オペレーション改善を行う。 + 顧客からの不具合・苦情の問い合わせ対応業務を行い、顧客満足度の改善維持向上を行う。データ分析業務を行う。 + 他部署の製品の修理・点検業務（フィールドサービス、内勤業務を含む） **Must Haves** Job Experience + 電機/機械工学分野での業務経験 + フィールドサービス業務 Skills/Knowledge + 英語力（業務上のやり取りが可能なレベル） + MS-Word, Excel, PowerPointを活用した高度なデータ分析・レポート作成スキル + 関係部門との円滑な調整を実現するための高いコミュニケーション能力と交渉力 + 宿泊を伴う国内及び海外出張ができること + 夜間及び休日の作業に対応できること Competency + 普通自動車運転免許 Education + 学士号取得者 (学部・学科は問わない) **Nice to Haves** Job Experience + 臨床工学技士 + コールセンター業務 + 改善業務 + プロジェクトリードの経験 Skills/Knowledge + エックス線作業主任者 + 医療機器の修理経験 + 医療機器修理業責任技術者 + 不整脈業界での業務経験 + 薬事法等に関する基礎知識 ************************************************************************************ **About Medtronic** 世界の医療を変えていくために。 メドトロニックは「人々の痛みをやわらげ、健康を回復し、生命を延ばす」ため、医療技術、治療法、サービスの提供を行っています。私たちはよりよい明日の実現を目指して、日々挑戦を続けています。メドトロニックは働く人にとって刺激的で、やりがいある仕事に満ちた職場です。 **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com