Work Schedule
Standard (Mon-Fri)Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Supporting our customers as they accelerate life sciences research, solve sophisticated analytical challenges, enhance efficiency in their laboratories, and improve patient health through diagnostics or the development and manufacture of life-changing therapies.
Protein Diagnostics (PDX) provide diagnostic solutions that help doctors, clinicians and laboratory Researchers across the globe diagnose and supervise blood cancers and immune system disorders.
Join Thermo Fisher Scientific as a Field System Specialist in North of Portugal, where you'll play a crucial role in ensuring our products deliver outstanding performance. This position offers an outstanding opportunity to be part of a world-class team passionate about innovation and customer happiness.
Your Responsibilities:
Perform on-site installation, maintenance, and repair of company products and equipment, including PDX systems.Diagnose and troubleshoot technical issues to resolve root cause and implement effective solutions.Provide front-line customer support, training, and service for PDX systems, including instruments, assays, and associated software.Deliver technical product training to end users on-site and remotely as the need arises.Maintain accurate records of service activities, including work orders, service reports, and parts inventory.Ensure compliance with safety regulations and company policies during all service activities.Develop in-depth knowledge and experience of Binding Site system software, hardware, and assay performance.Support and suggest Sales, Marketing, and Resolution Specialists to identify risks and handle complaints.Independently lead customer inquiries, complaints, and service interventions using the tools available and ensuring Key Performance Indicators are maintained.Use problem-solving and analytical skills to initiate and complete technical investigations for customer complaints and inquiries.Remote working including travel within Spain and Portugal, sometimes at short notice.Your qualification:
Proven experience as a Field Service Specialist, Technician, or similar roleDegree or equivalent experience in Engineering, Mechanical, Electrical, or Electronics.Excellent problem-solving and troubleshooting skills, and strong communication and interpersonal skills.Ability to work independently and manage time effectively.Valid driver’s license and willingness to travel extensively.Willingness to work as an Application Specialist is helpful.What we offer
You can expect a varied job in a dynamic and international environment. A corporate culture in which you live integrity, intensity, involvement and innovation. A well-founded induction and task-specific training are a matter of course for us. You yourself determine your future in our company – make your contribution to joint success!
As an employer, Thermo Fisher Scientific is committed to equal opportunity and cultural minority support and does not discriminate based on ethnic origin, color, religion, gender, sexual orientation, gender identity, national origin, disability, or legally protected status.