Cerritos, CA, USA
13 days ago
Field Support Technician (Elbow End User Support)
A client with Kforce is seeking a Field Support Technician (Elbow End User Support) to join their team onsite in Cerritos, California (CA). Summary: The client is looking for this person to provide hands-on, at-the-elbow support to end users in a fast-paced healthcare environment. This role is ideal for tech-savvy professionals who excel in face-to-face troubleshooting and customer service. Key Responsibilities: * Deliver on-site, at-the-elbow technical support for end users, including hardware, software, and peripheral troubleshooting * Assist with device setup, configuration, and deployment (laptops, desktops, mobile devices) as needed * Escalate unresolved issues to appropriate support teams and follow up to ensure resolution * Document support activities and maintain accurate records of service requests * Provide guidance and training to users on basic IT functions and best practices
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