Field Support Technician (Elbow End User Support)
Kforce
A client with Kforce is seeking a Field Support Technician (Elbow End User Support) to join their team onsite in Cerritos, California (CA).
Summary:
The client is looking for this person to provide hands-on, at-the-elbow support to end users in a fast-paced healthcare environment. This role is ideal for tech-savvy professionals who excel in face-to-face troubleshooting and customer service.
Key Responsibilities:
* Deliver on-site, at-the-elbow technical support for end users, including hardware, software, and peripheral troubleshooting
* Assist with device setup, configuration, and deployment (laptops, desktops, mobile devices) as needed
* Escalate unresolved issues to appropriate support teams and follow up to ensure resolution
* Document support activities and maintain accurate records of service requests
* Provide guidance and training to users on basic IT functions and best practices
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