Field Support Analyst - (Help Desk) Job ID 227892 Posted 15-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Data & Analytics Location(s) Redmond - Washington - United States of America **About the Role** As a CBRE Field Support Analyst, you will provide support to the Digital & Technology department. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users. **What You’ll Do** Provide first-level technical support to end users via phone, email, or ticketing system. Troubleshoot hardware, software, and network issues across various platforms. Maintain accurate records of issues and resolutions in the help desk ticketing system. Install, configure, and update software and operating systems. Monitor system performance and report anomalies or outages. Deliver excellent customer service by communicating clearly and expertly. Follow standard operating procedures and contribute to documentation updates. Edit content for the documentation of software applications and hardware environments. Conduct research and interviews with technical and business personnel. Provide ad-hoc technical assistance to managers and other members of the application development team. Support changes or improvements to templates and other documentation standards. Have some knowledge of standard principles with limited practical experience in applying them. Lead by example and model behaviors that are consistent with CBRE RISE values. Work within standardized procedures and practices to achieve objectives and meet target dates. Exchange straightforward information, asks questions, and check for understanding. **What You’ll Need** Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Ability to use existing procedures to tackle standard problems. Experience with analyzing information and standard practices to make judgments. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Organizational skills with a strong inquisitive mentality. Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations. Must hold and maintain a valid, active driver’s license. **Why CBRE?** When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills s of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential! **Disclaimers** + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Field Support Analyst position is $29.81 per hour and the maximum salary for the position is $32.21 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)