**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.** We are currently looking for a **Field Support Analyst** to join our growing team and work in a consumer goods industry project. **What you´ll do** As a Field Support Analyst, you will provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable, application installation, troubleshooting, incident and request handling **What do we value?** People with initiative and responsibility, who have good diction and excellent treatment with the client. We will also value detail oriented people with strong mobile testing skills. **Key Responsibilities:** + Provide smart Hands and Feet support for Technology team on demand + Rack and Stack Support for commissioning/decommissioning infra devices to be provided. + Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room. + Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity. + Co-ordination for cable patching with Vendors or enable on demand. + Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site + Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management + Installing and configuring hardware and software components to ensure usability by end users **Necessary skills and experience required:** + Advanced Troubleshooting / Problem Solving capabilities + Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center + Knowledge / Understanding of GMP and GxP (nice to have) + English proficiency: Upper intermediate and above. + Strong focus on quality and attention to detail + Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues. **Why Cognizant?** + _A career_ in one of the largest and fastest growing IT services providers worldwide. + _Ongoing support_ and funding with training and development plans. + Opportunity to work for _leading global companies_ . + Our _work environment is diverse_ , collaborative and inclusive. We create conditions for everyone to thrive. + A highly _competitive salary_ and _great benefits_ , such as Allianz for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process. **Location:** Bogotá, Colombia. **Shift:** Full time. **Are you ready?** **Join our team!** Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.