🔧 Field Specialist I – Advanced CIP

Empower customers. Solve complex problems. Lead with expertise.

Ricoh is seeking a highly skilled Field Specialist to deliver advanced technical support across a wide range of products and services. This role blends hands-on troubleshooting with strategic customer consultation, ideal for professionals who thrive in fast-paced, autonomous environments.

  🗂️ Recruiter Talking Points

Role Overview

Advanced field technician with consultative responsibilities

Supports installation, repair, networking, and workflow optimization

Leads technical problem-solving and mentors peers

Daily travel across customer sites; occasional overnight stays

Physical demands include lifting (up to 50 lbs), ladder work, and floor-level servicing

Must-Haves

Valid driver’s license + auto insurance

High school diploma; technical coursework or certifications preferred

Strong troubleshooting, customer service, and time management skills

Comfortable with Microsoft Office, mobile tech, and basic networking

Nice-to-Have

Experience in field service, electronics, or IT support

Ability to train users and identify workflow improvements

Professional demeanor in high-pressure or conflict situations

  📣 Candidate-Facing Job Post (Refined)

Field Specialist I – Advanced Technical Support Ricoh is hiring a tech-forward problem solver to join our field service team. You’ll work independently to install, maintain, and troubleshoot Ricoh products while providing strategic support to customers across multiple locations.

What You’ll Do

Configure, repair, and optimize equipment and workflows

Lead technical resolution efforts and mentor peers

Train users and identify opportunities to improve utilization

Travel daily to customer sites; occasional overnight stays required

Lift up to 50 lbs and perform ladder work as needed

What You Bring

Experience with computers, electronics, or networking

Strong communication and conflict resolution skills

Ability to manage time independently and support team workload

Valid driver’s license and auto insurance

Why Ricoh?

Autonomy and variety in your daily work

Opportunities to lead and grow technical expertise

Supportive team culture with professional development